Summary
Overview
Work History
Education
Skills
Hobby in Finance and Trade
Timeline
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Casey Rocas

Bronx,NY

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

12
12
years of professional experience
1
1
year of post-secondary education

Work History

Barista/Catering Administrator

Pier 59 Studios
09.2018 - 02.2024
  • Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
  • Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
  • Listened carefully to client equests and created personalized, delicious Menus, which improved sales.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Established an organized filing system that streamlined document retrieval and reduced misplaced files.
  • Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
  • Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
  • Computerized office activities, maintained customer communications.
  • Drafted correspondence and other documents for CEO and department heads in company's voice.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.

Barista

Nuchas LLC.
06.2014 - 09.2018
  • Responsible for Quality assurance of food and making sure all operations are to health code.
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
  • Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Used POS system to accurately enter orders and process payments.

Assistant Manager

P!Q - Gift Shop
12.2011 - 05.2014
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Education

Associate in Applied Science - Computer Network Administration

The College of Westchester
04.2014 - 04.2015

Skills

Install, configure, and optimize Cisco routers, hubs and switches

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Hobby in Finance and Trade

Analysis on market trends, businesses and economic patterns to fulfill positive invesments

Timeline

Barista/Catering Administrator

Pier 59 Studios
09.2018 - 02.2024

Barista

Nuchas LLC.
06.2014 - 09.2018

Associate in Applied Science - Computer Network Administration

The College of Westchester
04.2014 - 04.2015

Assistant Manager

P!Q - Gift Shop
12.2011 - 05.2014

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Casey Rocas