Casey Rocas
Bronx,NY
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
1
1
year of post-secondary education
Work History
Barista/Catering Administrator
Pier 59 Studios
09.2018 - 02.2024
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
- Listened carefully to client equests and created personalized, delicious Menus, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Computerized office activities, maintained customer communications.
- Drafted correspondence and other documents for CEO and department heads in company's voice.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Barista
Nuchas LLC.
06.2014 - 09.2018
- Responsible for Quality assurance of food and making sure all operations are to health code.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Used POS system to accurately enter orders and process payments.
Assistant Manager
P!Q - Gift Shop
12.2011 - 05.2014
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Increased sales through effective merchandising strategies and targeted promotions.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
Associate in Applied Science - Computer Network Administration
The College of Westchester
04.2014 - 04.2015
Skills
Install, configure, and optimize Cisco routers, hubs and switches
Hobby in Finance and Trade
Analysis on market trends, businesses and economic patterns to fulfill positive invesments
Timeline
Barista/Catering Administrator
Pier 59 Studios
09.2018 - 02.2024
Barista
Nuchas LLC.
06.2014 - 09.2018
Associate in Applied Science - Computer Network Administration
The College of Westchester
04.2014 - 04.2015
Assistant Manager
P!Q - Gift Shop
12.2011 - 05.2014