Casey Rocas
Bronx,NY
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
1
1
year of post-secondary education
Work History
Barista/Catering Administrator
Pier 59 Studios
09.2018 - 02.2024
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
- Listened carefully to client equests and created personalized, delicious Menus, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Computerized office activities, maintained customer communications.
- Drafted correspondence and other documents for CEO and department heads in company's voice.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Barista
Nuchas LLC.
06.2014 - 09.2018
- Responsible for Quality assurance of food and making sure all operations are to health code.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Used POS system to accurately enter orders and process payments.
Assistant Manager
P!Q - Gift Shop
12.2011 - 05.2014
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Increased sales through effective merchandising strategies and targeted promotions.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
Associate in Applied Science - Computer Network Administration
The College of Westchester
04.2014 - 04.2015
Skills
Install, configure, and optimize Cisco routers, hubs and switches
Experience in building and troubleshoot PC's
Familiar in Microsoft Office
Minor Machinery Mechanics
Customer Service/ Retail Skills
Menu Memorization
Food Running
Beverage Preparation
Cash Handling
Coffee expertise
Opening and closing duties
POS Systems
Soft selling
Espresso machine operation
Safe Food Handling Practices
Cleanliness
Self Motivation
Upselling
Hobby in Finance and Trade
Analysis on market trends, businesses and economic patterns to fulfill positive invesments
Timeline
Barista/Catering Administrator
Pier 59 Studios
09.2018 - 02.2024
Barista
Nuchas LLC.
06.2014 - 09.2018
Associate in Applied Science - Computer Network Administration
The College of Westchester
04.2014 - 04.2015
Assistant Manager
P!Q - Gift Shop
12.2011 - 05.2014