Casey Rodriguez
Alsip,IL
Summary
Experienced with multi-site management, team leadership, and operational optimization. Utilizes strategic planning to drive efficiency and enhance customer satisfaction. Track record of fostering team collaboration and achieving business goals.
Overview
7
7
years of professional experience
Work History
General Manager
Popeyes
06.2024 - Current
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Managed budget implementations, employee evaluations, and contract details.
District Manager
Popeyes
03.2021 - 06.2024
- Supervised various locations, enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
- Developed and executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction.
- Promoted culture of accountability, setting clear expectations and conducting regular performance evaluations.
General Manager
Popeyes
02.2018 - 03.2021
- Managed budget implementations, employee reviews, training, and schedules.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term growth.
- Maximized efficiency by coaching personnel on management principles, industry practices, company procedures, and technology systems.
- Drove the successful execution of numerous large-promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
Assistant Shift Manager
Popeyes
06.2017 - 02.2018
- Developed strong relationships with customers, leading to increased brand loyalty and repeat business.
- Streamlined shift operations by effectively delegating tasks and monitoring team performance.
- Provided support to General Manager in various administrative tasks such as reporting, budgeting, forecasting, and inventory management.
Education
Bachelor of Arts - Psychology
Lewis University
Romeoville, IL05-2020
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Training and coaching
- Customer service
- Goal setting and performance metrics
- Multi-unit management
- Conflict management
- Budget management
Timeline
General Manager
Popeyes
06.2024 - Current
District Manager
Popeyes
03.2021 - 06.2024
General Manager
Popeyes
02.2018 - 03.2021
Assistant Shift Manager
Popeyes
06.2017 - 02.2018
Bachelor of Arts - Psychology
Lewis University
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