Casey Ross

As a Behavioral Health Technician, I was responsible for implementing individualized treatment plans designed to enhance communication, social skills, and daily living activities for children on the Autistic Spectrum. Behavioral Technicians provide direct support during therapy sessions, assist in managing challenging behaviors, and promote positive interactions through structured activities. The objective is to create a safe and supportive environment that fosters the child’s development while collaborating closely with families and other professionals to track progress and adjust strategies as needed. Ultimately, the BHT aims to empower children on the Autistic Spectrum to achieve greater independence and improve their overall quality of life.

As an Assistant Teacher in the Early Intervention Program at MCIU, I played a pivotal role in fostering the physical, mental, and social development of students through engaging classroom games and activities. I ensured a safe and supportive learning environment by consistently enforcing classroom rules and promptly addressing behavioral issues. My responsibilities included completing daily reports, meal count sheets, and attendance logs to maintain accurate records. I utilized proactive behavior modification techniques and positive reinforcement strategies to keep students on-task and motivated. Additionally, I monitored and reported on student progress and development, providing mentoring support as needed. I effectively supported students with special needs by implementing tailored strategies that facilitated their active participation and enhanced their learning experiences.

As a Wawa Supervisor, I oversaw daily store operations to ensure a smooth workflow and compliance with company policies. I mentored team members to deliver exceptional customer service while driving sales growth, which resulted in increased team productivity through the implementation of efficient workflows and clear expectations. Additionally, I monitored inventory levels and managed cash handling procedures, optimizing operational efficiency. To further enhance team performance, I organized regular training sessions and motivational meetings that boosted morale and fostered a collaborative work environment.

As a Lead Server at Dettera, I effectively managed high-volume dining periods by utilizing strong time management and multitasking abilities. I promoted a positive workplace culture through teamwork and open communication, fostering mutual support among coworkers. By cultivating warm relationships with regular customers, I enhanced their dining experience and loyalty. I oversaw daily operations of the service team, delegating tasks efficiently and training new staff to ensure consistent service quality. Collaborating closely with kitchen staff allowed me to guarantee accurate and timely meal delivery, which significantly improved customer satisfaction rates. Additionally, I mentored new servers by sharing best practices for exceptional service while helping customers with dietary restrictions obtain safe and delicious food options. My strategic approach included timely check-ins with customers to take orders and confirm their satisfaction post-delivery, allowing me to address any concerns promptly.