Casey Ross
Perkiomenville,PA
Summary
Motivated and personable professional with experience in healthcare, leadership, customer service, and food service management. Recognized for strong communication skills, the ability to build positive relationships, and maintaining professionalism in fast-paced environments. Experienced in training team members, ensuring compliance with safety standards, and providing exceptional support to clients and customers. Currently pursuing a degree in Radiography while continuing to develop skills in patient care, teamwork, and leadership.
Overview
13
13
years of professional experience
Work History
Behavioral Health Technician
First Children Services
11.2022 - 03.2026
- Implemented individualized behavior plans to support children with developmental and behavioral needs.
- Collected and documented behavioral data to monitor client progress and treatment effectiveness.
- Collaborated with therapists, supervisors, and multidisciplinary teams to ensure consistent client care.
- Conducted skill-building sessions focused on communication, social interaction, and daily living skills.
- Built positive relationships with clients and families while promoting growth and independence.
- Maintained accurate documentation and electronic records in compliance with company standards.
Customer Associate/Night Shift Supervisor
Wawa
02.2016 - 08.2022
- Supervised daily store operations in a high-volume retail and food service environment.
- Trained and coached associates on customer service, , sanitation, and company procedures.
- Ensured compliance with food handling regulations, temperature controls, and health department standards.
- Managed inventory, product rotation, and stock levels to reduce waste and maintain freshness.
- Assisted with food preparation, cash handling, and customer service while maintaining quality standards.
- Led team members during busy shifts, creating a positive work environment and exceptional customer experiences.
Lead Server/Hostess Manager
The Lucky Well
04.2013 - 11.2019
- Managed front-of-house operations to ensure excellent guest experiences and efficient service.
- Trained and mentored servers and hosts on customer service and restaurant procedures.
- Coordinated seating arrangements, reservations, and staff assignments during high-volume shifts.
- Resolved guest concerns professionally and effectively to maintain customer satisfaction.
- Assisted with inventory management and vendor communication to support daily operations.
- Maintained restaurant cleanliness, organization, and compliance with food safety standards.
Education
No Degree - Radiography
Montgomery County Community College
Blue Bell, PA06-2031
High School Diploma -
Perkiomen Valley High School
Collegeville, PA06-2015
Skills
- Customer Service Excellence
- Leadership & Team Development
- Food Safety & Food Handling
- Data Entry & Documentation
- Multitasking & Organization
- Time Management
- Inventory Management
- Fast Learner
- Microsoft Office Suite
- Team Collaboration
Timeline
Behavioral Health Technician
First Children Services
11.2022 - 03.2026
Customer Associate/Night Shift Supervisor
Wawa
02.2016 - 08.2022
Lead Server/Hostess Manager
The Lucky Well
04.2013 - 11.2019
No Degree - Radiography
Montgomery County Community College
High School Diploma -
Perkiomen Valley High School