Casey Rowe

• Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
• Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
• Managed budget implementations, employee evaluations, and contract details.
• Implemented operational strategies and effectively built customer and employee loyalty.

Responsibilities

Oversee all day-to-day restaurant operations to ensure Company standards for quality food, service, and sanitation are met. Manage and supervise Shift Leaders and hourly staff. Order inventory for all areas and operations to ensure the restaurant is stocked with appropriate levels of product. Maintain all records as required by Company policies and procedures, and in compliance with state and federal law.

Maintain staff compliance with Company policies, procedures, standards, and specifications.

Recruit, interview, select and hire quality staff for all positions. Conduct orientation and train Shift Leaders and other hourly staff to ensure employees perform their respective jobs. Perform performance reviews of Shift Leaders and other hourly staff on a regular basis. Provide ongoing feedback, coaching, and counseling to Shift Leaders and hourly staff regarding areas such as production, efficiency, and professionalism.

Perform counseling, disciplinary action or termination of employment of Shift Leaders and other hourly staff.

Recommend any promotion, advancement, or other status change of Shift Leaders and other hourly staff to Area Director. Adjust work schedules and hours of work of Shift Leaders and hourly staff, as needed, to ensure all shifts are covered. Display exemplary and professional attitude and appearance at all times.

Listen and communicate effectively with the assistant Managers, Shift Leaders and hourly staff, guests, vendors, and the community. Follow the Area Directors direction and accomplish the objectives set by the Area Director.

• Strong Leadership skills and the ability to approach business with a creative point of view.
• Leads the Leadership team of high-performing professionals to be efficient, productive, and effective.
• Has extensive experience within the industry having worked their way up to an executive role.
• Has developed a unique mix of business and management expertise, plus proficiency with the practices, policies, and procedures of the industry.

Responsibilities

Collaborated with the CEO in setting and driving Organizational Vision, Operations Strategy, and the Development of Leadership within the Company

Translates strategy into actionable steps for growth, implementing organization-wide goal setting, performance management, and annual operations planning.

Oversee company operations and employee productivity, building a highly inclusive culture that ensures team members can thrive and that organizational goals are met

Ensure effective recruiting, onboarding, professional development, performance management, and retention Analyze internal operations and identify areas for process enhancement

Implement business strategies and plans that align with the short- and long-term objectives developed in tandem with CEO

Oversee Operations, HR, Marketing, Accounting, and partner with CEO in sales management so that sufficient investment capital can be budgeted for near-term growth targets

Manage capital investments and expenses aggressively to ensure that the company achieves investor targets for growth and profitability

Monitor performance with tracking software and take corrective measures when necessary, and prepare detailed updates and forecasts

• Manages and assumes responsibility for all functions of Papa Johnʼs restaurants to ensure high quality products and customer service are delivered to ensure restaurant profitability.
• This is accomplished by being a self-sufficient leader, making quality decisions, and instilling pride and accountability in team members.
• Facilitating the Execution of all Company policies, procedures, programs and systems. Ensures compliance with all federal, state and local laws and ethical business practices.

Responsibilites

Provide quality products to customers by building a system of quality with team members, which ensures each delivered product meets Papa John's standards and accurately reflects the customer's order.

Professionally and promptly respond to all customers concerns or issues. Solicit customer feedback, share feedback with team and use feedback to improve restaurant operations and build brand loyalty.

Communicate, train and promote quality standards to team members by utilizing all available tools including Operations Manual and Team Member Handbook.

Actively recruit customer focused team members, maintain adequate staffing levels according to projected sales, properly orient and train team members to exceed customer expectations, ensure compliance with uniform and appearance standards, establish and communicate performance expectations and conduct timely and effective

performance reviews. Document performance issues and take appropriate disciplinary action, up to and including termination. Effectively coach and develop team members to ensure entire team is quality and customer focused; and build an atmosphere of teamwork, energy and fun.

Manage sales goals against budget and prior year by providing prompt and friendly customer service; building check averages through team member training on products and sales execution. Seek additional sales through traditional and non- traditional methods by executing creative local restaurant marketing and creating a positive presence in the community.

• Provides strategic direction for the restaurant.
• Maintain operations and drive results through people development, sales and profit growth.
• Hire, train and develop Crewmembers and Managers that share the Raising Cane's values and culture. Convey the Cane's culture to my crew and be a creative team player who likes to work hard, have fun, and show sincere dedication to Raising Cane's.
• Ensure that the restaurant is always delivers The Perfect Box, Fast, Friendly, Clean & Having Fun.

Responsibilities

Own staffing in restaurant by providing timely feedback on interviews to the management team; monitor selection process and all managers roles in it.

Ensure the restaurant environment is safe at all times for both Crewmembers and Customers; oversee the correct facilitation of the orientation process is being executed properly; write and implement or monitor manager development and performance plans

Ensure performance plans are written and executed as needed; make all final hire and separation decisions for restaurant and ensure proper procedures are followed in regards to hiring, promotions and separations.

Creates or approves Management and Crewmember schedules to ensure proper staffing levels for expected sale volumes, while taking Crewmember availability payroll and overtime costs; oversees the Management Team to ensure the organization and implementation of the restaurantʼs training program aligns with the standards of the company.

Own the performance of the entire Crew; own Cane's Love in restaurant through respect, recognition and reward; promote a work hard have fun environment

Audit all facets of operations deliver feedback and develop solutions to facilitate improvements; have complete understanding of budget and cost trends that impact operation; create a business plan; perform financial analysis; control cash, property, product and equipment; builds sales, control labor and food costs; meets all targets set by Operations Leadership; set aggressive goals to drive business metrics

Maintain restaurant cleanliness and image; identify and communicate maintenance problems to the Facilities Department; maintain all facilities to Raising Cane's company standards; ensure communication is passed across organization from the Operations Advisor to every Crewmember in the restaurant. Use company provided tools to coach, mentor and develop an high performing restaurant team; leverage the support of the Restaurant Support Offices; ensure all risk management issues are in compliance with company standards

Represent Raising Cane's in conjunction with the vision statement in the local community, develop and execute local restaurant marketing programs the restaurant using company guided strategies; identify and know local trade area; plan and execute on an active community involvement strategy that enhances the quality of the customer experience and overall image of the Brand in the community.