Casey Saleh
Tinley Park
Summary
Dynamic leader with a proven track record at Globe Life, adept in sales management and fostering effective communication. Excelled in supervising agents, enhancing team performance, and resolving customer complaints efficiently. Skilled in critical thinking and stress management, I've significantly contributed to achieving corporate goals through strategic planning and staff development. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
3
3
years of professional experience
Work History
Supervising Agent
Globe Life
01.2022 - 06.2024
- Monitored and evaluated fellow agents' performance.
- Maintained businesses' database by entering and verifying information.
- Prepared reports and analyzed data to assist in determining corporate [Type] goals.
- Hired, trained and prepared [Number] agents to respond to customer complaints, inquiries, and handle any troubleshooting duties.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Developed effective improvement plans in alignment with goals and specifications.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Educated staff on organizational mission and goals to help employees achieve success.
Personal Assistant
AAFS
01.2021 - 01.2022
- Displayed absolute discretion at handling confidential information.
- Kept detailed track of household and maintenance inventory and schedules.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
- Maintained appropriate filing of personal and professional documentation.
- Used discretion when handling confidential information.
- Monitored and reported any changes in clients' physical and mental health.
- Participated in team meetings and staff training sessions.
Education
Associate of Science - Pharmacy
Moraine Valley Community College
Palos Hills, IL06-2027
Skills
- Effective Communication
- Sales management
- Effective Leadership
- Supervisory role experience
- Team Management
- Critical Thinking
- Problem-solving skills
- Client Interviews
- Clear Communication
- Public Speaking
- Stress Management
Timeline
Supervising Agent
Globe Life
01.2022 - 06.2024
Personal Assistant
AAFS
01.2021 - 01.2022
Associate of Science - Pharmacy
Moraine Valley Community College
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