Casey Sanders
Reno,NV
Summary
Motivated Team Lead possessing excellent leadership and planning abilities. Focused on delivering high-quality products on tight schedules. Monitors, trains, and encourages employees to improve skills and meet demanding targets. History of successfully developing and managing strong teams through proactive training and issue management.
Overview
7
7
years of professional experience
Work History
Team Leader Manager
Ruby Tuesday
Lebanon , PA
10.2020 - 01.2024
- Led team operations to ensure exceptional guest service and satisfaction.
- Trained new staff on company policies and service standards.
- Coordinated daily schedules to optimize staff coverage and workflow efficiency.
- Facilitated communication between kitchen staff and servers for smooth operations.
- Resolved customer complaints promptly to maintain a positive dining experience.
- Provided guidance, coaching, and feedback to team members.
- Created and maintained a positive work environment for employees.
- Assigned and monitored daily tasks for team members.
- Ensured compliance with company policies and regulations.
Call Center Representative
USA Telecom Insurance Services
Syracuse , NY
04.2018 - 02.2020
- Managed incoming calls and addressed customer inquiries efficiently.
- Provided detailed information about insurance policies and services offered.
- Documented customer interactions accurately in the CRM system.
- Assisted customers with claims processing and documentation requirements.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Navigated through computer systems to review information and respond appropriately to callers.
Crew Member
McDonald's
Syracuse , NY
02.2017 - 01.2018
- Provided excellent customer service to enhance guest experiences.
- Operated kitchen equipment to prepare food and beverages efficiently.
- Maintained cleanliness and organization in dining and food preparation areas.
- Handled cash transactions accurately at the point of sale system.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Interacted pleasantly with guests to deliver quality customer service.
- Maintained organized storage areas for food products, beverages and restaurant supplies.
- Took orders from patrons and input selections into store computer system.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
Education
High School Diploma -
OMC Boces Adult Ed.
Syracuse, NY06-2013
BA in Business Administration - Health Administration
American InterContinental University
Schaumburg, ILSkills
- Team management
- Customer service
- Staff training
- Schedule coordination
- Effective communication
- Motivational skills
Timeline
Team Leader Manager
Ruby Tuesday
10.2020 - 01.2024
Call Center Representative
USA Telecom Insurance Services
04.2018 - 02.2020
Crew Member
McDonald's
02.2017 - 01.2018
High School Diploma -
OMC Boces Adult Ed.
BA in Business Administration - Health Administration
American InterContinental University
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