Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Casey Santos

Oklahoma City

Summary

Dynamic and results-driven professional with extensive experience in warehouse operations at Target. Proven track record in enhancing order accuracy and efficiency through meticulous packing and quality control. Strong leadership and customer service skills, complemented by expertise in inventory management and active listening, ensuring exceptional fulfillment outcomes and customer satisfaction.

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Fulfillment Team Member

Target
09.2024 - Current
  • Ensured timely delivery of customer orders by consistently meeting or exceeding daily picking and packing targets.
  • Participated in ongoing training and professional development opportunities to stay current on industry trends and best practices for fulfillment operations.
  • Collaborated with team members to achieve a high level of accuracy in order fulfillment, minimizing returns due to errors.
  • Supported quality control efforts by conducting thorough inspections of outgoing shipments, ensuring that all products met established standards before leaving the facility.
  • Increased order processing efficiency by streamlining the packing process and implementing organizational systems.
  • Provided excellent customer service through prompt communication and resolution of order-related inquiries or issues.
  • Facilitated smooth operations during peak seasons through effective cross-training in various fulfillment roles, increasing overall adaptability as a team member.

Barista Trainer

Starbucks
07.2022 - 06.2024
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
  • Improved barista skills through one-on-one training sessions and practical demonstrations.
  • Taught proper procedures and strategies for success to new employees.
  • Handled cash and processed payments accurately to avoid errors.
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
  • Enhanced customer satisfaction by providing high-quality espresso and coffee beverages.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.

Customer Service Representative

Dicks Sporting Goods
01.2019 - 09.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.

Warehouse Packer

Follet Bookstore
04.2019 - 07.2019
  • Inspected products before packaging to avoid shipping defective or damaged goods to customers.
  • Enhanced warehouse efficiency by accurately packing and labeling products for shipment.
  • Maintained a clean and safe work environment, adhering to established safety protocols and procedures.
  • Packed, weighed and shipped items per customer specifications.
  • Verified items packaged and address on boxes matched customer order invoices to avoid shipping errors.
  • Operated tape machines, scales and label printers to package items correctly.
  • Increased order accuracy by meticulously following picking lists and double-checking packed items.
  • Loaded and unloaded trucks with products and packaging materials for delivery to and from facility.
  • Placed, tagged, and secured merchandise in diverse designated areas.
  • Created shipping labels to complete daily order processing.

Education

High School Diploma -

Freedom High School
Orlando, FL

Skills

  • Warehouse operations
  • Picking and packing
  • Shipping and receiving
  • Stock replenishment
  • Forklift operation
  • Inventory management
  • Customer service
  • Active listening
  • Data entry
  • Leadership experience
  • Health and safety compliance
  • Cleanliness standards

Certification

  • Certified Wave and Crown Trained, Target - 5 Months
  • Certified Green Apron Service, Target - 3 Years

Timeline

Fulfillment Team Member

Target
09.2024 - Current

Barista Trainer

Starbucks
07.2022 - 06.2024

Warehouse Packer

Follet Bookstore
04.2019 - 07.2019

Customer Service Representative

Dicks Sporting Goods
01.2019 - 09.2022

High School Diploma -

Freedom High School

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