Casey Saunders
Westminster,CO
Summary
To pursue a supervisory position that utilizes my leadership and management experiences. Seasoned and dedicated customer service representative. Motivated to achieve the highest standards for myself and my team while maintaining the most positive climate and culture.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
Work History
Merchandise Stocker
Costco Wholesale
08.2020 - Current
- Enhances customer satisfaction by assisting with product and location inquiries.
- Decreases stock errors by reporting any discrepancies to management.
- Improves stocking processes, regularly mapping and evaluating merchandise organization.
- Contributes to team success by collaborating with peers on numerous tasks.
- Assumes occasional positions of leadership and directs team to perform tasks. Fosters a climate of unity through teamwork and esprit de corps.
Operations and Human Resources Manager
American Multi- Cinema, INC
08.2018 - 08.2020
- Lead a team of 20 employees to achieve our daily tasks.
- Trained more than 50 employees at two facilities.
- Maintained team efficiency by strategically delegating daily activities, monitoring output, and rewarding contributions.
- Developed partnerships with diverse internal teams (HR, Food and Beverage, and Admin). This collaboration helped establish budgeting and marketing processes.
- Facilitated onboarding sessions and on-the-job training for new hires.
- Developed a comprehensive training process by reviewing existing documentation and leveraging employee feedback.
- Performed daily employee performance reviews.
- Communicated feedback and improvement plans when necessary.
- Created and managed employee work schedule.
- Meticulously prepared weekly payroll and tracking data using Oracle: OBI system.
- Increased operational efficiency by developing confidential employee records and reports filing systems.
- Provided guidance on business policies and procedures. This included issues surrounding investigations and employee grievances.
- Researched customer concerns (i.e, surveys and other forms of feedback) and develop process changes to promote customer loyalty.
Education
Front Range Community College
Westminster, CO 08.2022 - 05.2024
Skills
- Leadership experience
- Customer service
- Business operations
- Conflict Resolution
- Communication and writing skills
- Training and development
- Process improvement
- Time management
- Regulatory compliance
Timeline
Front Range Community College
08.2022 - 05.2024
Merchandise Stocker
Costco Wholesale
08.2020 - Current
Operations and Human Resources Manager
American Multi- Cinema, INC
08.2018 - 08.2020
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