Casey Scanlon
Providence,RI
Summary
Dependable IT professional with several years of helpdesk and IT experience. Successfully assists end-users with complex technical issues. Communicates complicated concepts clearly and professionally handles wide-ranging questions.
Overview
3
3
years of professional experience
Work History
IT Support Specialist
Dimeo Construction Company
01.2023 - 08.2024
- Provided remote technical support to end users, troubleshooting and resolving issues across software, hardware, and network connectivity
- Assisted on-site users with physical IT problems, including equipment setup, peripheral troubleshooting, printer issues, monitor issues etc
- Utilized Active Directory to manage user accounts, reset passwords, and assign permissions for new and existing users
- Monitored and managed Avanan security platform, identifying and resolving blocked or flagged emails to ensure secure communication across the company
- Set up new users, creating and configuring accounts, email addresses, and permissions to integrate them smoothly into the network
- Performed software installations, updates, and configuration
- Ensuring that all systems were up-to-date and secure
- Troubleshot hardware and software issues through remote desktop tools, resolving problems quickly and minimizing downtime
- Collaborated with senior IT staff to address escalated technical issues, providing solutions in a timely manner
- Provided training and guidance to employees on basic IT issues, ensuring they were empowered to resolve minor problems on their own
Slot Technician
IGT
07.2022 - 01.2023
- Performed routine maintenance and troubleshooting on a wide range of gaming machines, ensuring optimal performance and compliance with regulatory standards
- Diagnosed and repaired hardware issues within slot machines, including replacing parts such as circuit boards, monitors, and coin acceptors
- Responded to service calls for malfunctioning machines, working to resolve issues quickly and efficiently to minimize downtime and maintain customer satisfaction
- Conducted testing and verification of machines after repairs or updates to ensure all components were functioning correctly
- Maintained detailed logs of all repairs, updates, and maintenance activities, ensuring compliance with casino policies and state gaming regulations
IT Intern
Tech911
01.2022 - 04.2022
- Assisted in the disassembly and repair of computers and mobile phones, diagnosing and troubleshooting hardware issues to restore functionality
- Conducted diagnostic tests and identified malfunctions in a variety of devices, including PCs, laptops, and smartphones, leading to effective repairs and customer satisfaction
- Collaborated with senior technicians to learn repair techniques, software troubleshooting, and hardware upgrades, improving technical skills and service efficiency
- Provided customer support by explaining technical issues, offering repair solutions, and answering questions about device maintenance and upgrades
- Documented repairs and diagnostics, maintaining accurate records of customer interactions, device conditions, and work completed
- Assisted with inventory management, ensuring that replacement parts and tools were stocked and readily available for repairs
- Performed basic software installations and updates on customer devices, ensuring optimal system performance
Education
Bachelor of Science - Computer Information Systems
Rhode Island College
Providence, RI05-2022
Skills
- Network troubleshooting
- System maintenance
- Hardware diagnostics
- Windows & Linux environments
- Microsoft Office Suite
- Avanan
- Active Directory
- Communication
- Problem solving
- Adaptability
- Work ethic
- Time management
- Team player
- Customer service
- Conflict resolution
- Service support
- Technical support
- Remote support
- Complaint resolution
Timeline
IT Support Specialist
Dimeo Construction Company
01.2023 - 08.2024
Slot Technician
IGT
07.2022 - 01.2023
IT Intern
Tech911
01.2022 - 04.2022
Bachelor of Science - Computer Information Systems
Rhode Island College
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