Casey Schmidt
Herculaneum,United States
Summary
Earnest individual with experience in human services field providing support and guidance to individuals in need. Strong understanding of effectively working with people from diverse backgrounds. Passionate about helping others access needed services. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
Work History
Housing Specialist/Case Manager
East Missouri Action Agency
2007.11 - 2023.12
- Maintained accurate records of client interactions, ensuring confidentiality and efficient case management.
- Assisted clients in understanding their rights and responsibilities as tenants, promoting healthy landlord-tenant relationships.
- Explained rental and housing regulations to clients and helped each discover best options for housing.
- Reviewed documentation and input data into computer system to complete eligibility process, re-certifications and tenant move-outs.
- Researched possible fraud cases by scrutinizing bank statements and reconciling statements with reported income sources.
- Contributed to team success by actively participating in staff meetings and sharing best practices with colleagues.
- Met with housing residents and landlords to answer questions, address concerns and clarify policies and procedures.
- Educated landlords on fair housing laws and regulations, fostering an environment of equal opportunity for all applicants regardless of race or socioeconomic status.
- Evaluated rental applications thoroughly, verifying income eligibility and background checks for potential tenants.
- Conducted home and apartment inspections to identify safety issues and needed repairs.
- Developed and maintained relationships with community organizations and agencies.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
Lead Scheduling Coordinator
Reliable Home Care Inc.
2005.03 - 2007.11
- Fostered a positive work environment by addressing employee schedule concerns in a timely manner and with empathy.
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- Reduced employee overtime costs by closely monitoring work hours and strategically adjusting schedules as needed.
- Maintained accurate records of employee time off requests, facilitating fair distribution of vacation days among staff members.
- Gathered employee data to develop monthly work schedules, enabling proper staffing for departments for each shift.
- Coordinated training sessions for new hires, ensuring seamless integration into the team''s scheduling processes.
- Created and distributed agendas and other materials for scheduled meetings.
- Monitored front areas so that questions could be promptly addressed.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
In Home Caregiver
Reliable Home Care Inc.
2004.02 - 2005.03
- Ensured a safe and clean home environment by performing light housekeeping tasks such as laundry, vacuuming, and dusting.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Contributed to an overall positive caregiving experience by offering emotional support during challenging or difficult times.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Enhanced quality of life for clients through attentive assistance with daily activities, including bathing, dressing, and grooming.
- Assisted with meal planning and preparation while considering dietary restrictions and nutritional requirements for each client.
- Administered medication as directed by physician.
- Assisted disabled clients to support independence and well-being.
- Monitored progress and documented patient health status changes to keep care team updated.
- Maintained client confidentiality at all times, ensuring sensitive information was secure and only shared with authorized personnel.
- Developed strong rapport with clients by demonstrating active listening skills and exhibiting genuine empathy toward their needs or concerns.
- Collaborated closely with family members to communicate updates on client progress and address any concerns or issues that arose during care provision.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
- Delivered top-notch care for children with developmental disabilities, acquired illnesses or injuries.
Education
Business Management
Mineral Area College (some College)
Park Hills, MODiploma - General Studies
Billy Ryan High School
Denton, TX06.1994
Skills
- Affordable Housing Knowledge
- Affordable housing
- Tenant rights
- Fair Housing Regulations
- Case Management
- Social Services
- Rehousing
- Section 8 Administration
- Rent Calculation
- Occupancy Standards
- Housing Quality Standards
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent Communication
- Organizational Skills
- Active Listening
- Effective Communication
- Microsoft Office
- Maintaining Client Records
- Goal Setting
- Professionalism
- Crisis Intervention
- Workflow Management
- Written Communication
- Data Confidentiality
- De Escalation Tactics
- Career Development
- Microsoft Access
- Home visits
- Client Screening
- Referrals and networking
- Collaboration and Teamwork
- Team Collaboration
- Decision-Making
- Team building
- Self Motivation
- Interpersonal Skills
- Analytical Thinking
- Employee Training
- Case File Management
- Document Management
- Client Intakes
Timeline
Housing Specialist/Case Manager
East Missouri Action Agency
2007.11 - 2023.12
Lead Scheduling Coordinator
Reliable Home Care Inc.
2005.03 - 2007.11
In Home Caregiver
Reliable Home Care Inc.
2004.02 - 2005.03
Business Management
Mineral Area College (some College)
Diploma - General Studies
Billy Ryan High School
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