Casey Schmidt

• Organized and verified supporting documents to ensure compliance with program requirements.
• Participated in meetings with senior leaders regarding proposed policy changes impacting benefit programs.
• Responded to inquiries from clients regarding benefits, program requirements, and other related topics.
• Coordinated efforts with colleagues to drive successful execution of tasks.
• Ensured timely completion of tasks and adherence to deadlines.
• Ensured alignment of applicant data with mandatory documentation.
• Entered data into automated systems to track application status and process payments.
• Contributed to the evaluation of proposals during the benefits renewal process, offering informed recommendations.
• Facilitated clear communication through email, phone, and in-person to address concerns with health and welfare benefits.

• Built and maintained strong relationships with patients by successfully resolving issues and responding promptly to phone inquiries.
• Connected individuals with relevant community resources and coordinated referrals.
• Educated clients on lease and rental agreements.
• Reviewed applications and documents for accuracy and completeness.
• Conducted housing inspections to ensure properties met health and safety standards.
• Prepared correspondence, forms, and presentations as needed.
• Guided clients through transition to independent living within community.
• Conducted assessments to determine eligibility for rental assistance programs.
• Assisted clients in completing housing applications and securing necessary documentation.
• Coordinated with social service agencies to provide clients with access to supportive services.
• Maintained residential tenancy agreements for renewal or termination following program guidelines.
• Found affordable housing options for individuals and families.
• Maintained accurate records and documented client data in company databases.
• Monitored client progress and updated case files accordingly.
• Maintained accurate and confidential client records, including case notes and financial documents.
• Investigated complaints regarding substandard living conditions or landlord and tenant disputes.
• Served as a liaison between governmental agencies and other stakeholders involved in providing safe and affordable housing solutions.
• Provided assertive community-based rehabilitation and case management services to high-risk mentally ill patients.
• Worked closely with disabled or impoverished individuals to locate helpful financial resources and community programs.
• Provided support and guidance to colleagues to maintain a collaborative work environment.

Direct Support Professional, 03/2004 - 02/2006.

• Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
• Maintained detailed records of services performed on clients.
• Organized oral medications for clients following dosage and schedule requirements.
• Advocated for disabled individuals to foster communication and self-expression and achieve goals.
• Documented current patient information to update vital signs, behaviors, and eating habits.
• Accompanied individuals on outings to promote independence and integration into the community.
• Assisted individuals with daily living activities such as bathing, dressing, and grooming.
• Assisted individuals in learning and developing new skills.

Scheduling Coordinator duties: 02/2006 - 11/2007.

• Interpreted and explained work procedures and policies to brief staff.
• Assisted in the recruitment process by conducting interviews and making hiring decisions based on candidate qualifications.
• Coordinated scheduling for a team of over 50 employees, ensuring optimal coverage and efficiency.
• Maintained up-to-date records of staff availability, absences, holidays, vacations.
• Managed inventory and supplies to ensure materials were available when needed.
• Communicated effectively with team members to ensure they are aware of their shifts and any changes that may occur.
• Copied and faxed important information for patient and client records.
• Utilized MS Office and Excel to analyze data and create spreadsheets.