Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Casey Scott

Plano,TX
Casey Scott

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

23
years of professional experience

Work History

Ulta Beauty Inc.

Co Manager
08.2022 - Current

Job overview

  • Managed inventory control, ensuring optimal stock levels while minimizing shrinkage and wastage.
  • Resolved complex customer complaints promptly and effectively, maintaining high levels of customer satisfaction while protecting business interests.
  • Ensured compliance with company policies, procedures, and safety regulations by monitoring operations on a daily basis.
  • Partnered with other Co-Managers to share best practices, learn from collective experiences, and improve overall store performance.
  • Collaborated with Store Manager to develop promotional strategies that effectively attracted new customers and increased foot traffic.
  • Developed comprehensive action plans for underperforming departments, resulting in significant improvements in sales figures and customer satisfaction ratings.
  • Increased sales revenue by training and mentoring staff in effective selling techniques and product knowledge.
  • Improved employee retention rates by fostering a positive work environment through team-building activities and open communication.
  • Acted as a key liaison between employees and management, facilitating open communication channels and addressing concerns in a timely manner.
  • Managed scheduling for all employees to ensure adequate coverage during peak periods without compromising labor cost objectives.
  • Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
  • Coordinated visual merchandising efforts across different departments for cohesive displays that maximized sales potential.
  • Assisted in the recruitment process by conducting interviews and selecting top-performing candidates who aligned with the company''s values.
  • Performed statistical analyses to gather data for operational and forecast team needs.

Ulta Beauty Inc.

Experience Manager
07.2021 - 08.2022

Job overview

  • Aligned company objectives with individual goals, fostering a collaborative environment that prioritized teamwork and collective success.
  • Fostered open lines of communication among team members encouraging collaboration towards shared departmental goals.
  • Established strong relationships with clients, fostering loyalty and repeat business through exceptional service delivery.
  • Motivated team members through recognition programs focused on rewarding high performers.
  • Conducted regular evaluations of team performance, providing constructive feedback and tailored coaching for continued development.
  • Established strategic partnerships with external vendors, broadening service offerings while maintaining quality standards.
  • Streamlined communication channels for increased efficiency and better overall customer satisfaction.
  • Collaborated with cross-functional teams to optimize service offerings and drive business growth.
  • Developed comprehensive training programs to ensure team members were well-equipped to handle diverse client needs.
  • Championed a culture of continuous improvement within the organization, contributing to long-term success and competitive advantage.
  • Generated valuable insights through rigorous data analysis, enabling informed decision-making across the organization.
  • Introduced innovative solutions to resolve customer issues, resulting in reduced complaints and enhanced satisfaction levels.
  • Enhanced customer experiences by analyzing feedback and implementing targeted improvements.
  • Managed key accounts with diligence and professionalism, ensuring the highest level of service was consistently delivered.
  • Spearheaded initiatives aimed at streamlining processes, leading to increased operational efficiency and cost savings.
  • Responded proactively and positively to rapid change.

MAC Cosmetics

Operational Store Manager
09.2017 - 07.2021

Job overview

  • Prioritizing and executing product and marketing resets, pricing updates, inventory related tasks along with replenishment
  • Protecting company assets and minimizing loss according to store standards and operating procedures, including workplace safety, inventory control and loss prevention
  • Managed inventory processes to control costs and maintain sales floor levels to meet customer needs
  • Reviewed sales and gross profit reports to determine options for increasing market growth
  • Meeting/exceeding sales, profitability, and operational goals
  • Created organization systems for inventory control, merchandising, financial reports, and schedules, dramatically increasing operational efficiency
  • Forecasting/adjusting payroll to maximize productivity and workload
  • Updating team on business performance, new initiatives, and other pertinent issues
  • Analyze sales figures and forecast future sales
  • Provided training to team to improve knowledge base and utilize cross-training methods to maintain productivity
  • Implemented marketing strategy changes by reviewing operating and financial statements and store sales records
  • Ensured daily management of sales, payroll, schedules, goals, and company initiatives.

MAC Cosmetics

Store Manager
09.2016 - 09.2017

Job overview

  • Attracting, hiring, training, coaching, developing, and retaining a diverse team of top talent
  • Managed all aspects of visual merchandising and elements in the environment, including implementing all visual directives, maintaining impeccable visual standards for all products on counter, both on sales floor and back of house, and elevating the customer experience
  • Enhancing associate engagement by building a high-performance environment that inspires and encourages
  • Proven track record leading a team to achieve customer service targets.

MAC Cosmetics

Retail Manager
05.2009 - 09.2016

Job overview

  • Coached team to greater levels of productivity through regular open and honest two-way conversation, prioritizing work and reinforcing behaviors that drive guest loyalty
  • Provided professional product recommendations as part of all services
  • Supported the planning and execution of services events
  • Informing guests of current promotions, events, and services within the store, booking appointment for in-store events
  • Courteously handling sales, refunds, and exchanges.

Education

The Art Institute of Dallas

Bachelor of Fine Arts
05.2008

Skills

  • Excellent Communication & Writing Skills
  • Conflict Mediation
  • Problem Solving & Task Driven
  • Organized & Prepared
  • Budgeting & Cost Control
  • Work Under Pressure
  • Team Building & Training
  • Merchandising Strategies
  • Proficient in Microsoft Word, Excel, & PowerPoint
  • Proficient in POS systems (WinDSS, Xstore,)
  • Profit & Loss Management
  • Staff Management
  • Business Development
  • Staff Development
  • Marketing Management
  • Team Leadership
  • Staff Training and Development
  • Cross-Functional Teamwork
  • Strategic Planning
  • Policy Implementation
  • Time Management
  • Budget Control
  • Expense Tracking
  • Performance Management
  • Product Management
  • Operations Management
  • Project Management
  • Schedule Preparation
  • Business Planning
  • Sales management
  • Salesforce Management
  • Performance Evaluations
  • Brand Management
  • Business Administration
  • Expectation setting
  • Sales Techniques
  • Customer Relationship Management (CRM)
  • Verbal and written communication
  • Complex Problem-Solving
  • Key Performance Indicators
  • Teamwork and Collaboration
  • Computer Skills
  • Customer Service
  • Employee Coaching and Mentoring
  • Customer Relationship Management
  • Decision-Making
  • Business Analysis and Reporting
  • Professional and Courteous
  • Onboarding and Orientation
  • Staff Training
  • Task Delegation
  • Employee Development
  • Managing Operations and Efficiency
  • Training and Development
  • Project Planning
  • Human Resources Management
  • Administration and Reporting
  • Scheduling and Coordinating
  • Problem Resolution
  • Hiring and Training
  • Documentation And Reporting
  • Technical Proficiency
  • Goal Setting
  • Cost Control
  • Needs Assessment
  • Shift Scheduling
  • Good Judgment
  • Team Development
  • Interpersonal Relations
  • Fiscal Management
  • Work Planning and Prioritization
  • Negotiation and Conflict Resolution
  • Process Improvement
  • Emergency Response
  • Performance Tracking and Evaluation
  • Performance reviewing
  • Revenue Forecasting
  • Budget Management

Timeline

Co Manager

Ulta Beauty Inc.
08.2022 - Current

Experience Manager

Ulta Beauty Inc.
07.2021 - 08.2022

Operational Store Manager

MAC Cosmetics
09.2017 - 07.2021

Store Manager

MAC Cosmetics
09.2016 - 09.2017

Retail Manager

MAC Cosmetics
05.2009 - 09.2016

The Art Institute of Dallas

Bachelor of Fine Arts

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Casey Scott