Casey Shangin
Kenai,AK
Summary
Efficient office assistant with several years of experience answering high-volume calls and in-person inquiries. Diligent, respectful attitude to dealing with clients and colleagues. Flexible and hardworking approach to streamlining internal processes.
Overview
16
16
years of professional experience
Work History
Office Assistant
Alaska Department of Health
Kenai, AK
02.2024 - 03.2024
- Assisted in the development and implementation of office policies and procedures.
- Managed office supply inventory by tracking orders and ensuring adequate stock levels are maintained at all times.
- Created spreadsheets using Microsoft Excel to track expenses and other financial data related to the office budget.
- Provided administrative support to multiple departments as needed.
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
- Assisted with special projects as needed by researching information on the internet or through other sources.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Handled incoming and outgoing mail and packages, including preparation for shipping.
- Managed daily office operations and maintained a clean and efficient workspace.
- Conducted data entry tasks with a high level of accuracy and efficiency.
- Provided customer service, addressing inquiries and resolving issues promptly.
- Facilitated communication within the office and with external partners.
- Maintained confidentiality of sensitive information and documents.
- Utilized office equipment such as printers, copiers, and fax machines efficiently.
- Organized and scheduled meetings and appointments for management.
- Computed, recorded and proofread data or reports.
- Collected, counted and disbursed money to complete basic bookkeeping and banking transactions.
- Opened, sorted and routed incoming mail and prepared outgoing mail.
- Maintained an organized filing system of paper documents and electronic files.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Greeted visitors in a professional manner and provided assistance when necessary.
- Performed data entry tasks into various computer systems accurately and efficiently.
Office Assistant
Alaska Department of Fish and Game
Soldotna, AK
05.2023 - 02.2024
- Assisted with special projects as needed by researching information on the internet or through other sources.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Greeted visitors, determined their needs and directed them to the appropriate personnel.
- Handled incoming and outgoing mail and packages, including preparation for shipping.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Assisted in the development and implementation of office policies and procedures.
- Provided administrative support to multiple departments as needed.
- Managed daily office operations and maintained a clean and efficient workspace.
- Provided customer service, addressing inquiries and resolving issues promptly.
- Maintained confidentiality of sensitive information and documents.
- Utilized office equipment such as printers, copiers, and fax machines efficiently.
- Delivered messages and ran errands.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Identified issues and utilized emotional intelligence and diplomatic communication to defuse.
Receptionist
Pate's Hauling and Demolition LLP
Chatanooga, TN
08.2008 - 06.2017
- Responded to inquiries from internal staff members regarding office operations.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Verified visitors' identification cards before allowing access to the building.
- Organized travel arrangements for staff members including flights, hotels, car rentals.
- Assisted with special projects assigned by management when required.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Prepared welcome packages for new hires.
- Performed data entry tasks into various computer systems accurately and promptly.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Participated in emergency response drills and maintained knowledge of safety procedures.
- Processed payments and updated accounts to reflect balance changes.
- Answered, screened, and forwarded incoming phone calls while managing multi-line telephone systems.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
Education
High School Diploma -
Excel High School
Plymouth, MN06-2012
Some College (No Degree) - Phlebotomy
Academy of Allied Health
Chattanooga, TNSkills
- Complex Problem-Solving
- Data Entry
- Customer Service
- Critical thinking
- Meticulous attention to detail
- Resourceful
Timeline
Office Assistant
Alaska Department of Health
02.2024 - 03.2024
Office Assistant
Alaska Department of Fish and Game
05.2023 - 02.2024
Receptionist
Pate's Hauling and Demolition LLP
08.2008 - 06.2017
High School Diploma -
Excel High School
Some College (No Degree) - Phlebotomy
Academy of Allied Health
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