Casey sharp

• Followed safety rules to keep clean driving record with no accidents or incidents.
• Cleaned vehicle regularly to maintain professional appearance.
• Notified customers of delays to decrease calls to support.
• Achieved consistently high customer scores due to exceptional service.
• Improved overall safety performance by taking data-driven approach to issue identification and root cause analysis.
• Used advanced driving techniques to better improve time management and safety.
• Offered riders information about local attractions and restaurants.
• Maintained strict compliance with safety rules for passenger and driver protection.
• Handled vehicle upkeep on-time, including adding fluids, checking tires and keeping interior and exterior spotless.
• Inspected vehicle and personally handled routine upkeep.
• Managed unexpected emergencies and route changes with calm and professionalism.

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• Calculated solar resources and array production according to climate, site shading and roof orientation.
• Provided technical support to customers regarding their solar system installations.
• Provided ongoing support after installation was complete, including troubleshooting any issues that may arise during use.
• Maintained detailed records of all customer interactions, including notes from support calls and follow-up activities.
• Educated clients on the benefits of using renewable energy sources such as solar power.
• Monitored industry trends and advancements in order to inform customers of new technologies available.
• Identified areas where additional savings could be realized through improved efficiency or better product selection.
• Conducted research and provided advice on the best solar energy solutions for clients.
• Collaborated with electricians, contractors, and other professionals on installation projects.
• Assisted in designing, installing, and maintaining residential and commercial solar systems.
• Educated homeowners on benefits of solar energy such as potential savings, lowered environmental impacts and likely increases in home value.
• Performed quality assurance tests prior to releasing finished systems into service.
• Analyzed customer needs and recommended suitable products or services accordingly.
• Attended product training, workshops and conferences to maintain current understanding of industry trends and advancements.
• Maintained schedules of appointments with prospective and established customers.
• Worked effectively in team environments to make the workplace more productive.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
• Completed routine maintenance and repair.
• Collaborated closely with team members to achieve project objectives and meet deadlines.
• Recognized by management for providing exceptional customer service.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

• Protected company reputation and built loyal client base by working relentlessly to resolve problems and improve customer satisfaction.
• Advised customers and users regarding required maintenance practices of diverse software systems for OEM warranty requirements and industry best practices.
• Supported cellular phone customers having data connectivity issues, assisting with troubleshooting steps and rebooting of hardware.
• Documented repair processes and helped streamline procedures for future technical support actions.
• Updated software versions with patches and new installations to close security loopholes and protect users.
• Maintained calm, professional demeanor when faced with high demand, high volume workloads.
• Built and maintained successful relationships with service providers, vendors, dealers and consumers.
• Supported customers with online billing, access and account issues.
• Assisted in technical support process refinement to improve customer service and support.
• Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis.
• Mentored other technical engineers and support professionals to provide professional development and skill enhancement.
• Developed robust online knowledge base for support staff to reference when responding to requests for assistance.
• Explained technology-related details in easy-to-understand terms to individuals from all walks of life and in various job positions.
• Diligently followed up with customers about existing orders, informing on status and responding to questions.
• Developed and managed third-tier resolution process to resolve issues originating from customer retention team.

I was injured in a auto accident and unable to walk for three months.

Mixer operator - Loaded ingredients into a large commercial mixer and mixed the batches according to the recipe and made sure to check each batch for quality and weight before sending to the line for production.

Travel Consultant - Took between 50 to 60 inbound calls from credit card members who wanted to use there credit card points to book travel. This required extreme attention to detail as any small mistake could cause a customer to be stranded or not have a place to stay or no car. This would cause a large loss to the company due to Connexions having to fix the issues and when this has to do with airlines its not cheap there are fees as well as no refunds for the original ticket booked. 

Agent- received 60 to 90 calls per day regarding billing , account information change requests, I also processed requests from members for replacement card and credit limit increases. Floor Supervisor- Assisted agents with complex issues and escallations. As well as coaching agents on metrics and general call coaching to help the agents develop and get better at there job. QA supervisor- Listened to between 300 to 400 calls per month in order to check for quality and processed and created spread sheets on excel for agent performance and quality issues so that the agents team leader could coach the agent. I was also in charge of coaching and listening to new employees nesting calls and doing one on one coaching in order to be sure that the employee was able to develop the skills and traits we needed for the capitol one project while avoiding mistakes.

received inbound calls form over ninety customers to assist with billing, account changes, troubleshooting, and equipment purchases.

• Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
• Delegated tasks appropriate to individual employees to provide development opportunities.
• Addressed employee issues and conflicts to provide input, feedback and coaching.
• Collaborated with leadership to determine needs and devise improvement plans to reach strategic targets.
• Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
• Organized and updated schedules to optimize coverage for expected customer demands.
• Taught junior employees how to meet operational and sales goals with proactive strategies.
• Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel.
• Initiated service consultations by asking customers open-ended questions to learn personal preferences and needs.