Summary
Work History
Education
Skills
Certification
Accomplishments
Work Availability
Timeline
Generic
CASEY SHEELER

CASEY SHEELER

ASSOCIATE IN ACCOUNTING AND FINANCE - ASSISTANT HOSPITALITY MANAGER
North Wilkesboro,NC

Summary

Hardworking and results-driven leader with a strong commitment to customer satisfaction. Prioritizing every interaction as an opportunity to deliver exceptional hospitality, ensuring that each customer feels valued and well taken care of. Focused on operational excellence, contributing to the creation of a positive store culture where staff training and performance management are key areas of influence, particularly in the self-serve and POS areas. Leveraging expertise in customer experience management, playing a crucial role in upholding store cleanliness and policy compliance, resulting in enhanced customer engagement and loyalty.

Work History

Assistant Hospitality Manager

Sheetz Inc
Wilkesboro, North Carolina
02.2023 - Current
  • Ensure hospitality for all store customers by overseeing timely customer transactions, proactively implementing the Hospitality standards to support the customer's decision-making process
  • Providing proper hosting and responding to 50 or more customer complaints and concerns in the self-serve and POS areas in a timely manner to ensure service recovery strategies are implemented
  • Completion of end of day tasks including closing of all drawers and approximately $1000 in lottery sales every shift
  • Respond and react to TCF survey results within the self-serve section and customer interactions to continue improving the customer experience leading us to be #1 store in our district
  • Assist the Store Manager in the creation of a positive store culture by providing input into the Recruiting, Selection, Training and Performance Management and Discipline/Termination of employees, especially in self-serve area
  • Preform inventory and expense orders each week
  • Oversee all advertising and store layouts are completed and watch patterns to move product placement to help with store profits

Builder

US NAVY
Gulfport, Mississippi
12.2010 - 12.2015
  • Builder in the USN
  • Worked under leadership to accomplish 6 major construction projects in accordance with orders
  • Worked with coworkers using teamwork to accomplish all assignments given
  • Lead smaller teams of 6 or more to achieve steps in the process of finishing final project
  • I went through schooling to learn how to finish building construction from a blueprint to final project
  • Gained skills in Masonry, building a building from foundation to roof, rebar, building framework for concrete pours, and completing concrete pours

Cashier

Chic Fil A
Wilkesboro, North Carolina
06.2009 - 10.2010
  • Took customers' orders in accordance with receiving
  • Execute each order in a timely manner
  • Always on time and worked extra when needed
  • Helped with organization and executing of 6 or more major events

Cashier/ Kitchen

KFC
Wilkesboro, North Carolina
06.2008 - 06.2009
  • Worked with approximately 30 plus customers a day to make sure satisfaction was achieved with each order
  • Cooked each product as ordered by management
  • Always punctual every shift
  • Worked extra hours as needed
  • Worked with customers to achieve satisfaction
  • Cleaned counted and closed all equipment, floors, dishes, and registers
  • Helped with inventory and stocking when night trucks arrived
  • Typed in inventory updates for each truck

Supervisor/Cashier/Kitchen

Hardees
Wilkesboro, North Carolina
03.2006 - 06.2008
  • Worked front and drive-thru to assure all orders were accurate and accomplished in a timely manner
  • Assured money was counted accurately and received
  • Helped open store by counting drawers, starting all machines and stocking front
  • Opened store by stocking and cooking all needed items
  • Opened and closed store as manager counting drawers, depositing money, computing all received money and assuring accuracy, making sure all workers had everything opened or closed down properly, locking or opening store properly, working with customers with problems to resolve and make sure of satisfied
  • Always worked over when asked or needed

Education

Associate of Applied Science - Accounting And Finance

Wilkes Community College
Wilkesboro, NC
07.2015 - 05.2020

High School Diploma -

West Wilkes High School
Wilkesboro, NC
08.1995 - 07.2008

Skills

Food safety regulations

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Certification

Intuit Bookkeeping Certification

Accomplishments

  • Supervised team of 20 plus staff members.
  • Achieved #1 store in the district through effectively helping with proper training of staff and creating a store environment where customers enjoyed visiting .
  • Trained and mentored full staff of second and third shift for two store openings.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Intuit Bookkeeping Certification

04-2025

Assistant Hospitality Manager

Sheetz Inc
02.2023 - Current

Associate of Applied Science - Accounting And Finance

Wilkes Community College
07.2015 - 05.2020

Builder

US NAVY
12.2010 - 12.2015

Cashier

Chic Fil A
06.2009 - 10.2010

Cashier/ Kitchen

KFC
06.2008 - 06.2009

Supervisor/Cashier/Kitchen

Hardees
03.2006 - 06.2008

High School Diploma -

West Wilkes High School
08.1995 - 07.2008

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CASEY SHEELERASSOCIATE IN ACCOUNTING AND FINANCE - ASSISTANT HOSPITALITY MANAGER