Casey Sheppard
McDonough,GA
Summary
Skilled in building relationships with both customers and clients. Strong communication and interpersonal skills for providing superior service in any job setting. Very driven and adaptable to ever changing job duties.
Looking for a chance to learn new skills and be able to apply those skills to grow within the company.
Overview
14
14
years of professional experience
Work History
Account Manager
R & B Solutions
11.2022 - Current
- Developed and maintained strong working relationships with professionals within assigned territory.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Set and achieved company defined sales goals.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Maintained current knowledge of evolving changes in marketplace.
- Coordinated with internal teams to facilitate prompt delivery of client projects.
- Recorded accurate and efficient records in customer database.
- Monitored and analyzed customer feedback to identify opportunities for improvement.
- Presented professional image consistent with company's brand values.
- Attended monthly sales meetings and quarterly sales trainings.
- Kept detailed records of daily activities through online customer database.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Managed time efficiently in order to complete all tasks within deadlines.
- Passionate about learning and committed to continual improvement.
- Worked closely with customers to assure all materials were delivered on time and install was completed accordingly.
- Managed large sums of money.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Proven ability to learn quickly and adapt to new situations.
Food Service Worker
Henry County Schools
05.2019 - 11.2022
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Processed customer payments and balanced cash drawers.
- Achieved consistent compliance with health department regulations through diligent adherence to policies and procedures.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Greeted customers and answered inquiries regarding menu items and specials.
- Developed and maintained positive relationships with customers to enhance service.
- Delivered exceptional service by promptly addressing customer concerns and special requests.
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Participated in regular trainings to stay current on industry best practices and trends.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Assisted in inventory management, ordering supplies, and minimizing food spoilage.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Learned other teammates' work tasks to train as backup.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
- Passionate about learning and committed to continual improvement.
- Worked well in a team setting, providing support and guidance.
- Proved successful working within tight deadlines and a fast-paced environment.
Department Manager
Wal-Mart Supercenter
11.2009 - 05.2019
- Established team priorities, maintained schedules and monitored performance.
- Communicated with managers of other departments to maintain transparency.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Developed and implemented useful inventory management strategies to maximize sales and reduce costs.
- Created and enforced department policies, procedures and standards to establish productivity and quality.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Applied effective time management techniques to meet tight deadlines.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked effectively in fast-paced environments.
Education
High School Diploma -
Eagles Landing High School
McDonough, GASkills
- Multitasking while working from multiple screens
- Proficient with Microsoft
- Flexible to change
- Eager to learn
- Customer Relationships
- Account Management
- Issue Resolution
- Order Processing
- Sales Meetings and Orientations
- Invoice balancing
- Customer Service
Timeline
Account Manager
R & B Solutions
11.2022 - Current
Food Service Worker
Henry County Schools
05.2019 - 11.2022
Department Manager
Wal-Mart Supercenter
11.2009 - 05.2019
High School Diploma -
Eagles Landing High School