Casey Simmons
Newport News,Virginia
Summary
Trusted Office Manager possessing strong desire to learn and grow professionally. Successfully possess 8+ years of experience as an administrative professional, 11+ years of experience in customer service, and 8+ years of experience in the legal field. Prioritizing projects and multitask effectively to achieve project goals. Comfortable working in professional business environments. The goal is to strive to maintain ethical standards while providing top-notch assistance to customers and clients. Possess a thorough understanding of the importance of time management and deadlines, as well as a strict adherence to confidentiality guidelines. Welcome to and accept additional tasks and responsibilities and strive to complete the work efficiently and in a timely manner. Methodical, detail-oriented, organized and efficient, with the ability to learn new processes quickly.
I am confident I will be a great asset to your company. Please feel free to contact me via telephone or email address provided in this letter. I look forward to hearing from you soon.
Overview
18
18
years of professional experience
Work History
Office Manager
Edwards Property Services
05.2022 - Current
- Maintained computer and physical filing systems and created invoices for finished jobs and ensure invoices were timely sent and received.
- Oversaw office inventory and requisition for any items needed, and stocking and shipment receiving.
- Managed office operations, establish team's weekly priorities while scheduling appointments for upcoming maintenance jobs.
- Coordinated special projects and managed schedules.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assisted in organizing and overseeing job assignments.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Developed and maintained successful relationships with management companies and customers for both commercial and residential properties, suppliers and sub-contractors.
Construction Worker / Helper
Edwards Property Services
05.2022 - Current
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Loaded, unloaded, and moved material and tools from trucks to and from storage to work site locations and organized for expected needs.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
- Assisted with successful, time-sensitive renovations of various structures.
- Cleaned and maintained tools and equipment.
- Demonstrated safe and proper operation of equipment and tools to prevent harm to team members.
- Worked with sub-contractors and other tradespeople to meet project specifications and deadlines.
- Provided labor support to carpenters, masons and other skilled trades.
- Installed drywall, flooring and other interior finishes to create finished and functional living and work spaces.
- Assembled and disassembled scaffolding and ladders to guarantee safety of workers while performing tasks at heights.
- Used variety of hand and power tools to complete tasks.
- Gathered and disposed of worksite debris to remove safety hazards and to keep job sites clean and organized.
Lead Paralegal
Hutchinson Law Center
07.2019 - 05.2022
- Conducted detailed client intakes and entered information into company database.
- Interviewed clients to obtain information and documents relevant to case.
- Maintained and updated organized client contact information to keep in touch with clients for various reasons.
- Create and maintain good rapport with clients, opposing counsel, and court personnel.
- Communicated pertinent information to clients via phone, email, and mail.
- Contacted clients to schedule appointments, discuss progress of cases, any changes, and to ensure all necessary documents are received pursuant to deadlines.
- Communicated with clients, opposing counsel and court personnel to keep all parties informed on case updates, and to coordinate scheduling of upcoming meetings, and/or court dates.
- Managed scheduling of court calendars and deadlines to ensure all deadlines are met in advance.
- Liaised with other paralegals and legal staff to complete common tasks on schedule.
- Prepared legal briefs, motions, and pleadings.
- Assisted counsel in preparing answers, providing documentation, and information for discovery request.
- Conferred with clients and other involved parties to gather and track case information.
- Summarized depositions, legal documents and other material to provide attorney with relevant material for cases.
- Drafted pleadings, briefs, appeals and Discovery to be filed with Circuit Court and Juvenile and Domestic Relations Court
- Reviewed, proofread and edited legal documents for proper grammar, spelling and punctuation, as well as to verify accuracy.
- Filed pleadings, briefs, appeals and Discovery with courts on schedule to maximize case success.
- Assisted in preparation of settlement proposals and agreements to help attorneys negotiate settlement in best interest of client.
- Contacted witnesses to testify under oath at court hearings.
- Assisted attorneys with meeting witnesses, and reviewing and organizing witness reports.
- Helped attorneys prepare for trial by organizing exhibits and calling on witnesses to testify at hearings.
- Communicate with clients regarding payment and past due balances.
- Perform general office duties ie. keep track of inventory and order supplies as needed, maintain clean lobby and office.
Administrative and Personal Assistant
Elite Retirement Estates
01.2019 - 07.2019
- Prepare, process, record and verify forms, documents, and letters.
- Handled company's bookkeeping, payment of all bills, invoices, and expenses, and bank deposits.
- Kept track of office supply inventory and ordered as needed.
- Provided multifaceted services to professionals by managing incoming mail, scheduling appointments, filing and organizing office.
- Identified needs and coordinated plans for travel and out-of-town functions.
- Answer phone calls to provide general information and schedule appointments for clients and vendors.
- Clean and prepare homes and communicate and coordinate with proper vendors to prepare for events and showings.
- Attend social functions and networking events for marketing research and to build clientele.
- Brainstorm, document/transcribe ideas to develop new company offerings.
- Documented and distributed meeting notes to identify, analyze, and improve workflows and systems.
- Oversee maintenance of homes, vehicles and equipment and schedule appointments as needed for maintenance.
- Kept detailed track of household and maintenance inventory and schedules.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Maintained appropriate filing of personal and professional documentation.
- Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
- Responded to emails and other correspondence to facilitate communication and enhance business processes and client relations.
- Entrusted to handle confidential and sensitive situations in professional matter while using absolute discretion in handling confidential information.
- Provided multifaceted services by running errands, scheduling personal and business appointments, and arranging transportation.
Manager/Head Bartender
Hosss Deli
06.2007 - 03.2018
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Cross-trained existing employees to maximize team agility and performance.
- Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Clearly and promptly communicated pertinent information to staff, such as large reservations and/or last-minute menu changes.
- Organized special events for restaurant, including receptions, promotions and benefits.
- Correctly calculated inventory and ordered appropriate supplies.
- Controlled costs to keep business operating within budget and increase profits.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Led and directed team members on effective methods, operations and procedures.
- Oversaw front of house personnel to maintain adequate staffing.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Improved marketing to attract new customers and promote business.
- Assisted in maintaining preparation and service areas in sanitary condition
- Cleaned and organized eating, service, and kitchen areas
- Maintained updated knowledge of all menu items, specials, liquor brands, beers and non-alcoholic selections.
- Routinely checked identification of patrons purchasing alcoholic beverages.
- Continually provided exceptional service to customers by being friendly, knowledgeable and accommodating.
- Maintained consistent, regular attendance record.
- Expertly prepared both alcoholic and non-alcoholic beverages using correct techniques, liquid measurements and garnishes by following bar recipes to deliver consistent drink quality, control costs and maximize guest satisfaction.
- Set up bar for operation, obtained cash bank and stocked service bar.
- Set up storeroom and work areas to allow easy access to stock items.
- Accurately recorded sales, made correct change and prepared charge slips for guests.
- Maintained professional demeanor by staying calm when addressing unhappy, angry, or intoxicated customers.
- Displayed friendly, outgoing and energetic behavior to create warm, fun atmosphere for guests.
- Carefully followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
- Entered orders into computer system quickly and in proper sequence.
- Counted register till to ensure accuracy and oversaw all waitstaff's bank from shift to verify accuracy.
Paralegal
Forbes & Broadwell
10.2007 - 04.2015
- Met with clients to obtain detailed client information/ Intake Sheet and entered into company Database.
- Coordinated and set dates and communicated by telephone, correspondence, and e-mail with judges, clerks, courts, opposing counsel, expert witnesses, and clients regarding status of case, settlements, meetings, hearings, settlement conferences, and/or trials.
- Prepared subpoenas, Interrogatories, Requests for Production of Documents/Admissions, and any other pleadings to be submitted to Courts.
- Acted as liaison between multiple attorneys and maintained ongoing communication with opposing parties from discovery to trial phase.
- Managed and contacted expert and/or key witnesses to testify at court hearings and trial.
- Assisted counsel in trial preparation and throughout trial by organizing file and taking notes.
- Acted as sounding board for ideas and gave objective opinion when needed.
- Researched case law, state statutes, decisions, legal articles, codes and various other matters.
- Communicated with outside vendors on behalf of attorneys and legal departments.
- Filed and organized cases, requested medical records, organized and analyzed medical records to determine relativity to suit.
- Directed and coordinated law office activities, including delivery of subpoenas.
- Developed and managed up to 100+ cases
- Managed billable hour tracking log, client invoicing, and attorney schedules.
- Sorted and delivered interoffice mail, answered multi-line phone system, as well as, assisted office staff with various duties as requested
Administrative Assistant to President
Radisson Hotel
05.2006 - 12.2006
- Organized and coordinated conferences and monthly meetings.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Used advanced software to prepare documents, reports, and presentations.
- Handled all purchase orders regarding supplies and all shipments leaving for entire hotel.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Located and attached appropriate files to incoming correspondence requiring replies.
- Maintained invoicing documentation records.
- Developed and maintained alert system for upcoming deadlines on incoming requests and events.
- Responsible for customer service for any visiting or potential clients.
- Provided administrative assistance to General Manager, as well as other various staff members as requested.
- Drafted correspondence and other documents for CEO and department heads in company's voice.
- Coordinated General Manager's travel arrangements and pre-planning of trips.
- Other responsibilities included office organization, scheduling appointments for perspective clients, mail distribution, hotel promotions, and interoffice activities.
- Scheduled office meetings and client appointments for staff teams.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed filing system, entered data and completed other clerical tasks.
- Liaised between clients and vendors and maintained effective lines of communication.
- Assisted coworkers and staff members with special tasks on daily basis.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Education
Associate of Applied Science - Paralegal Studies
Thomas Nelson Community College
Hampton, VASkills
- Expense Reporting and reconciliation
- Bookkeeping
- Office Management
- Inventory Control and Supply Management
- Administrative Support
- Proficient in MS Office, Outlook, Word, and Excel
- Excellent writing, editing, and proofreading skills
- Strong work ethic while being logical and analytical
- Thrives under pressure
- Efficient multi-tasker
- Strong understanding of importance of confidentiality
Timeline
Office Manager
Edwards Property Services
05.2022 - Current
Construction Worker / Helper
Edwards Property Services
05.2022 - Current
Lead Paralegal
Hutchinson Law Center
07.2019 - 05.2022
Administrative and Personal Assistant
Elite Retirement Estates
01.2019 - 07.2019
Paralegal
Forbes & Broadwell
10.2007 - 04.2015
Manager/Head Bartender
Hosss Deli
06.2007 - 03.2018
Administrative Assistant to President
Radisson Hotel
05.2006 - 12.2006
Associate of Applied Science - Paralegal Studies
Thomas Nelson Community College
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