Casey Smith
RAPID CITY,South Dakota
Summary
Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy and safety.
Willingness to take on extra duties, including but not limited to being President/Business Manager of the Local 1616 Union for 15 years, Training apprentices and co-workers on field operations and techniques. Continuation of constant communication between management, contractors, co-workers, and warehouse, so the next step on a job is in motion.
Overview
23
23
years of professional experience
Work History
Service Tech Gas
MDU
08.2000 - Current
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Explained diagnostic findings to customers and outlined repair or service options.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Maintained accurate records of service calls and customer interactions for training and accountability purposes.
- Worked with diverse types of weather and ground conditions.
- Responding to gas emergencies such as inside/outside odors, hit lines, CO calls, fire calls, underground leaks and pressure problems.
- Troubleshooting customer complaints, billing issues, and customer concerns.
- Scheduling with contractors and customers for larger projects including but not limited to SSIP, when applicable Ellsworth Air Force Base projects, and drawing up multiple meter banks for apartments, strip malls and townhomes.
- Communication between all departments, from management to warehouse.
Education
Associate of Applied Science - HVAC Installation And Repair
DIT
Denver, CO05.1994
Skills
- Attention to Detail
- Valid Driver's License
- Customer Relationship Management
- Equipment Inspection
- Power Tool Proficiency
- Testing and Analysis
- Hand Tool Knowledge
- Service Reports
- Service Call Response
- OSHA Requirements
- Safe Chemical Handling
- Adaptable and Flexible
- Issue and Problem Resolution
- Heavy Lifting
- Report Generation
- Scheduling and Coordination
- Troubleshooting Abilities
- Work with Minimal Supervision
- Analytical Thinking
- Safety Procedures Adherence
- Verbal and Written Communication
- Replacing Parts
- Documentation
Timeline
Service Tech Gas
MDU
08.2000 - Current
Associate of Applied Science - HVAC Installation And Repair
DIT
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