Casey Smith
Westminster,MD
Summary
Personable administrative professional skilled in cultivating positive client, staff, and management connections. Excellent communicator with expertise in complex problem-solving and conflict resolution.
Overview
20
20
years of professional experience
Work History
Administrative Assistant
ETC Recovery
Baltimore, MD
11.2020 - Current
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Executes record filing system to improve document organization and management.
- Assisted with customer requests and answered questions to improve satisfaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Utilized specialized software applications related to the job role.
- Organized files according to established procedures for easy retrieval later on.
Lead Opthalmology Technician
Carroll Vision Center
Westminster, MD
11.2011 - 06.2020
- Supervised staff members, organized schedules and delegated tasks.
- Maintained filing system for records, correspondence and other documents.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Developed and implemented lean initiatives to improve operational efficiency.
- Assisted ophthalmologists in performing eye examinations and treatments.
- Performed diagnostic tests, such as visual acuity testing, retinal photography, tonometry, and pachymetry.
- Prepared patients for examination by taking medical histories and vital signs.
- Instructed patients on proper use of eyeglasses or contact lenses.
- Administered eye medications as directed by ophthalmologists.
- Dilated eyes using mydriatic drops and monitored patient responses to treatment.
- Maintained accurate records of patient care and treatments performed.
- Kept exam rooms stocked with necessary supplies and equipment.
- Assisted with minor surgical procedures including suturing wounds and removing foreign bodies from the eye area.
- Provided post-operative instructions to patients regarding medication administration, wound care, activity restrictions.
- Ensured all instruments were properly sterilized prior to use on patients.
- Monitored patient progress during office visits and reported any changes to the physician.
- Assisted with vision screenings for school children.
- Stocked inventory of pharmaceuticals used in the clinic.
- Performed basic clerical duties such as scheduling appointments, filing charts, answering phones.
- Tested and calibrated instruments to ensure accuracy and reliability of data.
Surgical Assistant
Carroll County Eye surgery center
Westminster, MD
01.2015 - 12.2017
- Assisted surgeons with pre-operative, intra-operative and post-operative procedures.
- Maintained sterile environment in the operating room.
- Prepared and organized surgical equipment and instruments for use during surgery.
- Performed patient assessment prior to surgery.
- Monitored vital signs of patients before, during and after surgery.
- Administered medications under the direction of a surgeon.
- Documented medical records accurately and completely.
- Transported patients to recovery rooms following surgeries.
- Sanitized all instruments used during surgery according to hospital standards.
- Assisted nurses with preparing patients for surgery.
- Provided emotional support to patients before, during, and after operations.
- Assisted in prepping operating room for surgery by sterilizing instruments and setting up equipment.
- Gathered and passed instruments to surgeon during operation.
- Maintained sterile environment in the operating room during surgical procedures.
CNA/GNA
Right At Home Care
Westminster, MD
01.2009 - 09.2011
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Documented patient care services by charting in designated areas.
- Reported changes in patient conditions to registered nurse or physician.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Assisted with range of motion exercises and other rehabilitative activities per physician orders.
- Monitored food intake and output as directed by nursing staff.
- Utilized appropriate safety measures when handling hazardous materials or waste products.
Assistant Store Manager
Deb
Westminster, MD
09.2004 - 04.2007
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Collaborated with other departments within the organization to coordinate promotions, events, and special projects.
- Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Handled scheduling for store shifts to achieve adequate staffing.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Prepared staff work schedules and assigned team members to specific duties.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
High School Diploma -
Westminster High School
Westminster, MD06-2004
Some College (No Degree) - CNA/GNA
Carroll Community College
Westminster, MDSome College (No Degree) - Lash Extension Technician
Certified Lash Technician
Westminster, MDSkills
- Patient Flow Management
- Procedure Assistance
- Medical Terminology
- HIPAA Compliance
- Inventory Management
- Patient Scheduling
- Electronic Medical Records
- Medical Records Management
- Human anatomy and physiology
- Understands medical procedures
- Direct Patient Care
- Vital sign monitors
- First Aid
- Team Supervision
- Customer Service
- Data Entry
- Employee Supervision
- Compliance Monitoring
- Office Management
- Administrative Support
- Organizational Skills
- Training and coaching
- Appointment Setting
- Stocking supplies
- Patient Assessments
- Clinical Documentation
Timeline
Administrative Assistant
ETC Recovery
11.2020 - Current
Surgical Assistant
Carroll County Eye surgery center
01.2015 - 12.2017
Lead Opthalmology Technician
Carroll Vision Center
11.2011 - 06.2020
CNA/GNA
Right At Home Care
01.2009 - 09.2011
Assistant Store Manager
Deb
09.2004 - 04.2007
High School Diploma -
Westminster High School
Some College (No Degree) - CNA/GNA
Carroll Community College
Some College (No Degree) - Lash Extension Technician
Certified Lash Technician
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