Casey Smith
Farmersville,TX
Summary
Dynamic and detail-oriented Dr. Tech with a proven track record at Amarillo I Care, Skilled in instrument calibration and customer service, I excel in high-pressure environments, ensuring optimal operations and fostering strong team collaboration. Helping with basic eye examinations and tests performed on patients for example: checking intraocular pressure , visual field test, color test,
Knowledgeable optician with significant experience in optical dispensing and lens crafting. Delivered precise eyewear solutions and provided exceptional customer service, enhancing client satisfaction and loyalty. Demonstrated expertise in patient consultations and advanced lens technologies.
Overview
14
14
years of professional experience
Work History
Dr. Tech
Amarillo I Care
12.2013 - 07.2025
- Operated and maintained diagnostic equipment to ensure accurate patient assessments.
- Collaborated with healthcare professionals to enhance patient care and streamline operations.
- Trained and mentored junior technicians on equipment handling and safety protocols.
- Implemented process improvements that reduced turnaround time for patient diagnostics.
- Managed inventory of medical supplies, ensuring availability and compliance with regulations.
- Conducted routine maintenance checks on equipment to minimize downtime and extend lifespan.
- Assisted in developing training materials for new staff on operational procedures and systems.
- Assisted patients in selecting appropriate eyewear based on lifestyle and visual requirements.
- Utilized optical equipment for fitting, adjusting, and repairing eyewear to ensure optimal performance.
- Educated patients on proper lens care, frame maintenance, and vision health best practices.
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
- Verified and updated patient records promptly to guarantee accurate prescription information.
- Conducted thorough frame adjustments to ensure optimal comfort, fit, and functionality for each customer.
- Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
- Performed basic vision testing for new patients.
- Adjusted frames to fit patient faces by bending and shaping with hands, tools, and heat.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Optimized system performance thorough testing and analysis.
- Streamlined inventory management, ensuring optimal levels of spare parts and materials at all times.
Front Desk Receptionist and Dr. Tech
Dr. Erin Taylor OD
12.2011 - 12.2013
- Managed front desk operations, ensuring smooth guest check-in and check-out processes.
- Provided exceptional customer service, addressing guest inquiries and resolving issues promptly.
- Coordinated appointments and maintained scheduling for multiple departments efficiently.
- Implemented office procedures to enhance workflow and improve visitor experience.
- Trained new staff on front desk protocols and customer interaction techniques.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Developed strong working relationships with team members, fostering a positive work environment.
- Confirmed appointments, communicated with clients, and updated client records.
Education
GED -
Region 16
Amarillo, TX05-2001
Skills
- Attention to detail
- Customer service
- Works Well Under Pressure
- Multitasking and organization
- Written/Verbal communication
- Documentation and reporting
- Customer interaction
- Instrument Calibration
- Equipment operation
Timeline
Dr. Tech
Amarillo I Care
12.2013 - 07.2025
Front Desk Receptionist and Dr. Tech
Dr. Erin Taylor OD
12.2011 - 12.2013
GED -
Region 16