Casey Sollars
Hannibal
Summary
Dynamic professional, excelling in problem-solving and handling client services with compassion and empathy. Skilled in time management and fostering a positive environment while driving continuous improvement in client relations. Committed to delivering exceptional results and ensuring client-focused solutions. My ability to reflect and drive to help solve issues facing our society as a whole makes me a perfect fit for the Roberts Wesleyan MSW program.
Overview
16
16
years of professional experience
Work History
Online Digital Associate
Walmart
10.2021 - Current
- Collaborated with cross-functional teams to implement eCommerce initiatives driving sales growth
- Fulfilled customer's online orders to guarantee customer satisfaction
Customer Service Manager
Walmart
11.2009 - 10.2021
- Led customer service team to enhance satisfaction through effective training and support initiatives.
- Developed and implemented strategies to streamline operations and reduce response times for customers.
- Analyzed customer feedback to identify trends, driving continuous improvement in client relations.
- Mentored team members on best practices in conflict resolution and communication skills, fostering a positive work environment.
Document Specialist
Olinsky Law Group
05.2014 - 02.2015
- Developed and maintained document management systems to ensure easy access and retrieval of files.
- Implemented quality control measures to enhance accuracy and consistency of documentation outputs.
- Filed documentation for clients who were filing for disability to ensure best possible care and results on individual cases
Education
Bachelor of Science - Sports Management
SUNY, Cortland
Cortland, NY05-2014
Adolescent Education
Onondaga Community College
Syracuse, NY05-2010
Skills
- Customer service
- Problem-solving
- Customer focused
- Time management
Timeline
Online Digital Associate
Walmart
10.2021 - Current
Document Specialist
Olinsky Law Group
05.2014 - 02.2015
Customer Service Manager
Walmart
11.2009 - 10.2021
Bachelor of Science - Sports Management
SUNY, Cortland
Adolescent Education
Onondaga Community College
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