Casey Spencer
Harrisonburg,VA
Summary
Reliable and compassionate professional with experience in client support, outbound communication, and healthcare services. Skilled in navigating complex systems, resolving issues calmly, and delivering excellent service. Currently building CRM and admin skills through Salesforce Trailhead to grow into remote roles.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Residential Program Coordinator
Collins and Collins Inc.
04.2020 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness and documented client health status changes to keep client support team updated.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Coordinated services and therapy for residents and managed attendance for scheduled appointments.
Direct Support Professional
Good Life Cooperation
09.2016 - 04.2020
- Assisted disabled clients to support independence and well-being.
- Maintained clean, safe, and well-organized patient environment.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
Survey Interviewer
Symphony Satisfaction
08.2014 - 09.2016
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Used specified forms to compile, record results or data from interviews and surveys.
- Elicited comments from individuals surveyed and accurately recorded comments.
- Reviewed collected data obtained from interviews for completeness and accuracy.
Education
Associate degree - Human Services
Blue Ridge Community College
06-2026
Skills
- Outbound Calling & Customer Communication
- Client support in healthcare
- CRM administration fundamentals
- Data Entry & Records Management
- Microsoft Office & Google Workspace
- HIPAA Awareness & Confidentiality
- Remote Work Tools (Zoom, Email, Chat Platforms)
- Conflict Resolution & Team Collaboration
- Empathetic Problem Solving
- Time Management in Fast-Paced Environments
Accomplishments
- Salesforce Trailhead (In Progress)
Completed modules in CRM, Salesforce Fundamentals, Data Modeling, and User Management
Working toward Salesforce Administrator Pathway - Annual Healthcare Training
HIPAA Compliance & Client Confidentiality
Human Rights in Direct Care Settings
De-Escalation & Crisis Intervention
Medication Administration (Completed 30+ hour course) - CPR/First Aid Certified (Current)
- Ongoing professional development through platforms like Trailhead and Google Workspace
Certification
- Salesforce Trailhead (In Progress)
Completed modules in CRM, Salesforce Fundamentals, Data Modeling, and User Management
Working toward Salesforce Administrator Pathway - Annual Healthcare Training
HIPAA Compliance & Client Confidentiality
Human Rights in Direct Care Settings
De-Escalation & Crisis Intervention
Medication Administration (Completed 30+ hour course) - CPR/First Aid Certified (Current)
- Ongoing professional development through platforms like Trailhead and Google Workspace
Timeline
Residential Program Coordinator
Collins and Collins Inc.
04.2020 - Current
Direct Support Professional
Good Life Cooperation
09.2016 - 04.2020
Survey Interviewer
Symphony Satisfaction
08.2014 - 09.2016
Associate degree - Human Services
Blue Ridge Community College
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