Casey Spilka
Vancouver,WA
Summary
Proven administrative expert with a strong background in office management and customer service, notably at St. Vincent's Hospital. Excelled in memo preparation and reception oversight, enhancing operational efficiency and client satisfaction. Demonstrated exceptional organizational skills and a commitment to maintaining confidentiality, contributing to a 20% improvement in patient processing times.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Administrative Assistant/Student Scheduler
Career Systems Development Corporation
03.2024 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Supported company leaders by managing scheduling appointments and organizing itinerary.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate fellow employees and students.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed filing system, entered data and completed other clerical tasks.
- Set schedules for up to 60 students.
Security Officer
Double T Productions, INC
07.2023 - Current
- Monitored and authorized entrance and departure of Patrons.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Customer Service Representative
NW Payments
01.2024 - 03.2024
- Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Described product highlights and benefits to help guide purchasing decisions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Caregiver
State of Washington Aging and Disabilities
02.2018 - 04.2020
- Built strong relationships with clients to deliver emotional support and companionship.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted patients with self-administered medications.
- Provided safe mobility support to help patients move around personal and public spaces.
Medical Transportation Driver
Safety One
07.2015 - 05.2017
- Achieved daily preparation for vehicle inspections prior to travel.
- Moved patients up and down inclines and stairs safely using wheelchairs and gurneys.
- Effectively communicated with dispatch to schedule transport progression and receive new orders.
- Participated in annual training to maintain Washington commercial driver's license certification for medical transport.
Office Manager
Cash Connection, LLC
02.2007 - 09.2009
- Examined customer loan applications for loan approvals and denials.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Prepared internal and regulatory financial reports, balance sheets and income statements.
- Supported financial director with special projects and additional job duties.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
Medical Receptionist
St. Vincent's Hospital
08.2000 - 02.2002
- Supported office staff and operational requirements with administrative tasks.
- Maintained current and accurate medical records for patients.
- Checked patient insurance, demographic, and health history to keep information current.
- Managed multi-line phone system and pleasantly greeted patients.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
Medical Receptionist/Medical Transcriptionist
MHPI
07.1999 - 06.2001
- Maintained current and accurate medical records for patients.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Supported office staff and operational requirements with administrative tasks.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Managed multi-line phone system and pleasantly greeted patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Performed various administrative tasks by filing, copying and faxing documents.
- Transcribed Dr notes for Psychiatric Doctorl
Education
Business/clerical
Pivot-Job Corps
Portland, OR09-1998
GED -
Clackamas Community College
Oregon City, OR05-1995
Skills
- Check processing
- Memo preparation
- Reception oversight
- Meeting planning
Accomplishments
- Coordinated weekly project team meetings and drafted agendas to increase meeting efficiency.
- Implemented new, interactive employee scheduling system to monitor, gauge and project staffing needs.
- Computer Proficiency - Created PowerPoint presentations that were successfully used for business development.
- Patient Billing - Contacted patients for unpaid claims for HMO, PPO and private accounts and performed friendly follow-ups to ensure proper payments were made according to contracts.
- Human Resources - Recorded and filed employee benefit, salary and annual evaluation information.
- Data Reporting - Compiled statistical data, such as patient admissions, discharges, deaths, births and types of treatment given.
Certification
- Data Entry Operator Certification – National Career Certifications Board.
- Excel Expert Certification – Microsoft Office Specialist Program.
- Professional Telephone Skills Certification – Customer Service Training Institute.
- First Aid/CPR Certified
Timeline
Administrative Assistant/Student Scheduler
Career Systems Development Corporation
03.2024 - Current
Customer Service Representative
NW Payments
01.2024 - 03.2024
Security Officer
Double T Productions, INC
07.2023 - Current
Caregiver
State of Washington Aging and Disabilities
02.2018 - 04.2020
Medical Transportation Driver
Safety One
07.2015 - 05.2017
Office Manager
Cash Connection, LLC
02.2007 - 09.2009
Medical Receptionist
St. Vincent's Hospital
08.2000 - 02.2002
Medical Receptionist/Medical Transcriptionist
MHPI
07.1999 - 06.2001
- Data Entry Operator Certification – National Career Certifications Board.
- Excel Expert Certification – Microsoft Office Specialist Program.
- Professional Telephone Skills Certification – Customer Service Training Institute.
Business/clerical
Pivot-Job Corps
GED -
Clackamas Community College
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