Casey STEVENSON
Waterford,Michigan
Summary
Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in expanding network connections, persuasively introducing products, territory development and revealing customer needs to deliver solutions. Flexible and approachable, with strong organizational and time management skills. Delivers a memorable guest experience through welcoming interactions and extensive product knowledge.
Overview
10
10
years of professional experience
1
1
Certification
Work History
General Manager
The Hub Stadium
Novi, MI
12.2023 - 05.2024
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
Manager
Grannis Group, LLC.
Lake Orion, MI
12.2022 - 11.2023
- Monitored the performance of bartenders to ensure that all customers received prompt service in a courteous manner.
- Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
- Ensured compliance with local health codes regarding food storage temperatures or alcohol serving guidelines.
- Assisted with planning special events such as wine tastings or cocktail parties.
Sales Representative
Rock Solid Exteriors
Mount Clemens, MI
09.2022 - 02.2023
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Generated new sales leads through cold calling and networking activities.
- Organized client visits, presentations, product demonstrations and trade shows.
- Maintained accurate records of all sales and prospecting activities.
- Researched competitors' products, prices, and sales techniques.
Hospitality Manager - Events Sales
Topgolf
Auburn Hills, Michigan
11.2018 - 08.2022
- Organized meetings with potential clients to explain services offered and negotiate contracts.
- Managed customer relations by providing exceptional service in order to ensure customer satisfaction.
- Tracked event sales performance using CRM software and analyzed results to identify areas for improvement.
- Supported sales team members to drive growth and development.
- Ensured effective communication between vendors and suppliers before, during and after the event.
- Provided on-site support during the day of the event including problem solving if necessary.
Bar Manager
Oakland County Sportsmen's Club
Waterford, Michigan
09.2014 - 11.2018
- Developed drink recipes and menus to meet customer preferences while optimizing profitability.
- Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.
- Reviewed monthly sales reports to identify areas of improvement and growth opportunities.
- Negotiated purchase agreements with vendors to obtain best pricing on supplies.
- Analyzed financial data such as costs associated with labor efficiency, waste reduction and cost control initiatives.
Education
Some College (No Degree) - Business Administration
Oakland Community College
Skills
- Client Account Management
- Lead Prospecting
- Process Improvement
- Account Development
- Customer Relationship Management
- Vendor Sourcing
- Program Administration
- Workflow Planning
- Event Management and Promotion
Accomplishments
- 2020 & 2021 Topgolf Leadership Award Winner
Certification
- First Aid Certified (Red Cross)
Timeline
General Manager
The Hub Stadium
12.2023 - 05.2024
Manager
Grannis Group, LLC.
12.2022 - 11.2023
Sales Representative
Rock Solid Exteriors
09.2022 - 02.2023
Hospitality Manager - Events Sales
Topgolf
11.2018 - 08.2022
Bar Manager
Oakland County Sportsmen's Club
09.2014 - 11.2018
Some College (No Degree) - Business Administration
Oakland Community College
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