Casey Stovall
Corydon,IN
Summary
Extensively experienced behavior specialist with expertise in case management, psych education, and implementing behavioral management plans. Utilizes proven leadership, communication, interpersonal, and organizational skills to improve lives.
Overview
12
12
years of professional experience
Work History
Adoption Specialist / Family Consultant / New Hire Trainer
Lifeline Youth & Family Services, Inc.
01.2024 - Current
- Assisted families in the adoption process, providing individualized guidance and support.
- Provided crisis intervention services when needed.
- Consulted with parents, children, and other providers; provided written progress reports during scheduled conferences (CFTMs, School Meetings, etc.).
- Identified appropriate community resources and provided recommendations for services.
- Worked with care team to assess client needs and discuss collaborative treatment efforts.
- Established behavioral modification goals and assessed progress toward goals.
- Used job-related software to compose or prepare correspondence, case notes, and monthly reports.
- Counseled parents on proper child-rearing choices.
- Collaborated with state agencies and benefits coordinators to develop individualized plans for each case.
- Provided evidence-based practices (EBPs) to individuals, couples, and families.
- Collaborated with school personnel to support students' learning goals at home and in the classroom.
- Conducted home visits and kept in contact with families by phone in accordance with agency policies.
- Served as liaison between students, homes, schools, family services, child guidance clinics, courts, protective services, doctors, and other contacts to help children facing problems such as disabilities, abuse, or poverty, and mental health issues.
- Conducted evaluations of training courses to uncover areas in need of improvement.
- Mentored and coached newly hired employees in their roles and responsibilities.
Professional Groomer / Salon Manager
Feeder's Pet Supply - Grooming Department
01.2023 - 01.2024
- Greeted clients and their pets in a friendly and professional manner.
- Trained new employees on proper grooming techniques, safety protocols, and customer service skills.
- Performed bathing, brushing, trimming and clipping, nail clipping, ear cleaning, and other related services for dogs of all breeds.
- Maintained accurate records of client information, pet health care data and products used for each session.
- Cleaned and sanitized tools between each use according to established standards.
- Provided advice to customers regarding home care needs such as brushing, diet recommendations.
- Created custom grooming plans based on breed type or individual pet needs.
- Managed daily salon operations, including scheduling appointments, customer service, and staff management.
- Observed animals closely to detect signs of discomfort during grooming sessions.
- Responded promptly to customer inquiries via telephone or email in a courteous manner.
- Worked collaboratively with team members to ensure efficient workflow throughout the day.
Team Lead | Case Manager
PharmaCord, LLC
01.2022 - 12.2022
- Responsible for the implementation and ongoing execution of client-specific business rules and SOPs.
- Reporting of Adverse Events/Product Complaint inquiries received in accordance with SOP and good manufacturing practices.
- Provide one-on-one training for new and existing Case Managers.
- Conduct weekly case audits with Field Reimbursement Managers (FRMs).
- Execute benefit investigations with various insurance companies.
- Complete educational calls to healthcare providers.
- Assist with the submission process of Prior Authorizations, Formulary Exceptions, and Appeals.
- Collaborate with Nurse Advocates to ensure quality, seamless patient support.
- Effectively utilize PharmaCord's proprietary database (CORscend).
- Consistently remain HIPAA compliant.
- Continuously achieved an average of 98% or higher call-quality scores.
Residential Youth Specialist
Childplace Inc.
02.2019 - 11.2021
- Provided active supervision (5-minute intervals).
- Facilitated psychological education groups.
- Facilitated independent living skill groups.
- Assisted in developing and implementing individualized service plans for youth.
- Provided guidance and support to youth regarding educational, behavioral, social, and emotional issues.
- Collaborated with school personnel, parents and guardians, community resources, pediatricians, psychiatrists, and other professionals to ensure best outcomes for the youth.
- Facilitated group sessions focusing on topics such as conflict resolution and self-esteem building.
- Organized recreational activities that promoted positive development among participants.
- Created an environment conducive to learning by establishing clear expectations.
- Maintained accurate records of participant attendance and progress toward program objectives.
- Implemented behavior management techniques to encourage appropriate behavior from participants.
- Followed treatment guidelines and intervened in crisis situations.
Professional Dog Groomer
Duke and Duchess
04.2017 - 04.2019
- Kept accurate records of services performed for each animal.
- Followed safety protocols when handling animals during grooming sessions.
- Discussed pricing options with customers to determine the best service package for their pet's needs.
- Assisted with scheduling appointments while ensuring efficient workflow.
- Responded to customer inquiries in a timely manner via phone or email communication.
- Educated customers on proper maintenance techniques between professional groomings.
- Monitored animals for signs of stress or discomfort during grooming sessions.
- Maintained inventory levels of supplies such as shampoo, conditioner and blades.
- Managed financial transactions including receiving payments from customers.
Lead Fitness Instructor
Planet Fitness
09.2016 - 04.2017
- Company Overview: (Rehire)
Lead Professional Trainer/Administrative Manager
Decatur Athletic Club Elite
10.2013 - 09.2016
- Account and billing management.
- Established client accounts.
- Organized and executed promotional events.
- Assisted clients in setting realistic short-term and long-term goals.
- Developed personalized fitness programs for clients based on their individual goals and needs.
- Conducted assessments to evaluate clients' current physical condition, strength, flexibility, and body composition.
- Provided instructions in proper form, technique, and safety when performing exercises.
- Monitored client progress and provided feedback and encouragement.
- Managed gym inventory.
- Responded promptly to customer inquiries regarding services offered or upcoming events.
Lead Fitness Instructor
Planet Fitness
10.2012 - 10.2013
- Create detailed, personalized workout plans for a large percentage of the 7,000 associated Planet Fitness members.
- Organized and facilitated group training classes.
- Established new membership agreements.
- Traveled to various other Planet Fitness locations to assist in training new fitness coaches.
- Assessed clients' physical condition and health history through consultation, interview and physical assessment tests.
- Educated clients on nutrition guidelines for maximum results from workouts.
- Maintained detailed records of client information including attendance, body weight measurements and other relevant data points.
- Organized special events such as charity runs or marathons to promote the gym's services within the community.
Education
Masters - Clinical Mental Health Counseling
Walden University
08.2025
Bachelors - Psychology with Concentration in Childhood and Adolescent Development
Southern New Hampshire University
03.2023
Skills
- Time management skills
- Team leadership and effective, individualized motivational techniques
- Excel, PowerPoint, and varying EMR systems
- Creative Solutions Development
- Effective communication
- Proven adaptability to change
- Highly self-motivated
- Safety planning
- Crisis Intervention Techniques
- Behavioral analysis
- Interviewing techniques
- Documentation accuracy
- Client advocacy
- Psychosocial assessment
- Service planning
Volunteer Experience
Champion Force Athletics, Head Cheerleading Coach, 2018-07, 2019-12, Lead and instruct 3 competitive squads, Enroll all students and information into corporate database, Lead communications within all divisions among parents, families, athletes, regional managers and corporate offices, Oversee and motivate two employees, Create schedules, Choreograph routines, Organize uniform fittings and orders, Manage all monies, Lead all fundraising, Promote self-confidence, dedication, respect, and kindness, (Volunteer)
Timeline
Adoption Specialist / Family Consultant / New Hire Trainer
Lifeline Youth & Family Services, Inc.
01.2024 - Current
Professional Groomer / Salon Manager
Feeder's Pet Supply - Grooming Department
01.2023 - 01.2024
Team Lead | Case Manager
PharmaCord, LLC
01.2022 - 12.2022
Residential Youth Specialist
Childplace Inc.
02.2019 - 11.2021
Professional Dog Groomer
Duke and Duchess
04.2017 - 04.2019
Lead Fitness Instructor
Planet Fitness
09.2016 - 04.2017
Lead Professional Trainer/Administrative Manager
Decatur Athletic Club Elite
10.2013 - 09.2016
Lead Fitness Instructor
Planet Fitness
10.2012 - 10.2013
Masters - Clinical Mental Health Counseling
Walden University
Bachelors - Psychology with Concentration in Childhood and Adolescent Development
Southern New Hampshire University
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