Casey Stover
Quincy,MA
Summary
Experienced team player adept at overseeing operations of individual and multi-unit facilities. Proven track record in developing successful programs to improve profitability. Seeking a challenging position where valuable skills will be utilized.
Overview
3
3
years of professional experience
Work History
Branch Manager
Enterprise Rent-A-Car
Brockton, MA
10.2023 - Current
- Analyzed data to identify trends related to products, services, customers and markets served by the branch.
- Managed staff scheduling, hiring and training processes.
- Monitored financial performance of the branch on a monthly basis.
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Provided feedback on employee performance evaluations conducted by supervisors.
- Resolved escalated customer complaints in a timely manner.
- Performed regular audits of financial records in order to ensure accuracy.
- Established strong working relationships with external partners such as vendors and suppliers.
- Identified opportunities for process improvement initiatives within the branch.
- Developed strategies to increase customer satisfaction and loyalty.
- Implemented internal control procedures to minimize risk exposure and maximize profitability.
- Created reports summarizing operational performance metrics for senior management review.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Designed sales and service strategies to improve revenue and retention.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
Assistant Rental Manager
Enterprise Rent-A-Car
Foxborough, MA
01.2023 - 09.2023
- Prepared detailed reports on all aspects of the rental car business including sales, profits and inventory levels.
- Developed and implemented strategies to maximize customer satisfaction and loyalty.
- Conducted regular vehicle inspections to ensure safety regulations were met and vehicles were properly maintained.
- Inspected returned vehicles for damage or missing items before finalizing paperwork with customers.
- Coordinated staff schedules to maximize efficiency in the rental car department.
- Developed and implemented rental car policies, procedures and standards.
- Resolved customer complaints in a timely manner while maintaining excellent customer relations.
- Used targeted marketing strategies to attract and acquire new clients from various sectors including dealerships, insurance agencies, and body shops.
- Assisted customers with selecting appropriate vehicles based on their needs and preferences.
- Implemented cost-saving strategies to optimize operational budgeting for the rental car department.
- Delegated work to staff, setting priorities and goals.
- Analyzed business performance data and forecasted business results for upper management.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Management Assistant
Enterprise Rent-A-Car
Weymouth, MA
06.2022 - 12.2022
- Developed positive relationships with customers through friendly interactions.
- Conducted regular follow-up calls with customers after resolving their issues.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Delivered courtesy calls following up on customer satisfaction after each completed transaction.
- Maintained detailed records of all vehicles rented, returned and overdue rentals.
- Supported the accuracy and timeliness of payment files through regular backend reporting
- Ensured precise accounting records by reviewing and maintaining end-of-month profitability reports.
Management Trainee
Enterprise Rent-A-Car
Weymouth, MA
06.2021 - 05.2022
- Conducted market analysis to identify potential opportunities for growth.
- Developed and implemented marketing strategies to increase customer base.
- Developed and implemented strategies to improve customer service experience.
- Developed and maintained relationships with vendors and suppliers.
- Shadowed managers to gain understanding of organizational expectations and management techniques.
- Enhanced leadership abilities through training and hands-on task completion.
- Learned company processes, procedures and employee role functions.
- Resolved client issues by delivering excellent customer service and maintaining positive attitude.
Education
Bachelor of Arts - Business Management
Curry College
Milton, MA05-2021
Skills
- Shift Scheduling
- Performance Reviews
- Operational Reports
- Reliability
- Account Review
- Work Prioritization
- Sales professional
- Account analysis expertise
- Coaching and Mentoring
- Attention to Detail
- Decision-Making
- Time management abilities
- Problem-Solving
Timeline
Branch Manager
Enterprise Rent-A-Car
10.2023 - Current
Assistant Rental Manager
Enterprise Rent-A-Car
01.2023 - 09.2023
Management Assistant
Enterprise Rent-A-Car
06.2022 - 12.2022
Management Trainee
Enterprise Rent-A-Car
06.2021 - 05.2022
Bachelor of Arts - Business Management
Curry College
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