Casey Swendrick
Ostrander,OH
Summary
Experienced Service Technician with a proven track record in troubleshooting, installation, and maintenance of water treatment systems. Strong leadership skills demonstrated through training junior technicians and ensuring safety compliance.
Overview
22
22
years of professional experience
Work History
Service Technician
Nalco
Naperville, Illinois
08.2015 - Current
- Installed and maintained water treatment systems for various industrial applications.
- Conducted routine service calls to troubleshoot equipment malfunctions and resolve issues.
- Trained junior technicians on safety protocols and equipment handling procedures.
- Monitored chemical levels in treatment systems to ensure optimal performance and safety.
- Documented service activities and submitted reports for client records and compliance.
- Assisted in developing maintenance schedules based on equipment usage and client requirements.
- Ensured adherence to company standards during all service operations and customer interactions.
- Maintained accurate records of service calls, repairs, and parts used.
- Diagnosed problems and determined solutions for various customer issues.
- Communicated with clients for outstanding customer service and to increase repeat business.
- Performed onsite repair of equipment at customer locations.
- Repaired faulty components such as motors, pumps, valves, switches.
- Identified potential problems during routine inspections in order to prevent future breakdowns.
- Followed all safety protocols while performing work in potentially hazardous environments.
- Examined previously completed work for accuracy.
Farm Hand
BR&J Farms
Ostrander, Ohio
01.2011 - Current
- Operated farm machinery for planting and harvesting crops.
- Assisted with livestock care, including feeding and health monitoring.
- Collaborated with team members to complete daily farm tasks efficiently.
- Performed general maintenance tasks around the farm, including repairing fences and buildings.
- Maintained farm equipment such as tractors, harvesters, and other machinery.
- Cleaned out barns, stalls, pens, and other animal enclosures on a regular basis.
- Provided assistance during birthing events for livestock animals.
- Assisted in the preparation of soil for planting by tilling and plowing fields.
Fire Lieutenant
Scioto Township Fire Dept
Ostrander, Ohio
04.2004 - Current
- Supervised firefighting teams during emergency response operations.
- Conducted training sessions for new firefighters and staff members.
- Developed and implemented safety protocols for fire department activities.
- Coordinated community outreach programs to educate residents on fire safety.
- Led incident command operations during large-scale emergencies and disasters.
- Evaluated performance of personnel and provided constructive feedback regularly.
- Collaborated with local agencies to improve response strategies and procedures.
- Prepared records and reports of company responses to fires or other emergencies.
- Responded to calls involving hazardous materials incidents, rescue operations, or medical emergencies as needed.
- Directed and coordinated firefighting operations to ensure safety of personnel, property, and the public.
Service Manager
Boyds Automotive Service
Columbus, Ohio
07.2008 - 08.2015
- Managed daily operations of automotive service department effectively.
- Oversaw customer service interactions and resolved client concerns promptly.
- Coordinated scheduling for technicians to optimize workflow efficiency.
- Trained new staff on service protocols and company procedures consistently.
- Maintained inventory levels and ordered necessary parts for repairs.
- Implemented safety protocols to ensure a secure working environment.
- Evaluated technician performance and provided constructive feedback regularly.
- Resolved customer complaints in a timely manner.
- Developed and maintained relationships with customers, vendors, and suppliers.
Education
FireFighter 2, 240 Career FireFighter - FireFighting
Delaware Area Career Center
Delaware, OH03-2004
High School Diploma -
Buckeye Valley High School
Delaware, OH05-2001
Skills
- Water treatment systems
- Installation and repair
- Equipment maintenance
- Preventive maintenance
- Troubleshooting techniques
- Chemical monitoring
- Safety protocols
- OSHA requirements
- Service documentation
- Problem solving
- Team collaboration
- Customer service
Timeline
Service Technician
Nalco
08.2015 - Current
Farm Hand
BR&J Farms
01.2011 - Current
Service Manager
Boyds Automotive Service
07.2008 - 08.2015
Fire Lieutenant
Scioto Township Fire Dept
04.2004 - Current
FireFighter 2, 240 Career FireFighter - FireFighting
Delaware Area Career Center
High School Diploma -
Buckeye Valley High School