CASEY THOMAS
Mesa,AZ
Summary
Resourceful professional with several years of comprehensive experience performing administrative support duties to help office run smoothly. Versed in maintaining up-to-date files, preparing and recording invoices and initiating and managing payroll. Tech-savvy and hardworking professional knowledgeable in office management and bookkeeping procedures.
Overview
11
11
years of professional experience
Work History
INSURANCE VERIFICATION COORDINATOR
LIFESTANCE HEALTH
, AZ
09.2024 - Current
- Verify patient medical insurance benefits through phone and online access to private insurance companies, Medicare, and Medicaid to obtain benefit information.
- Determine insurance benefit compatibility with LifeStance procedures/visits, including, but not limited to, therapy, medication services, telehealth, etc.
- Re-verify existing patient insurance coverage, and determine if an insurance benefit plan considers selected products appropriate based on patient need.
- Obtain pre-certification or authorization for procedures, and enter into the billing system software.
- Complete data entry and/or appropriate forms to document the patient's benefits coverage.
- Alert the office staff about uninsured or underinsured patients.
- Provide accurate, detailed insurance benefits to the requester, and detail them in the billing system.
- Work escalated accounts to facilitate a smooth billing process.
- Keep accurate documentation of the verification process in the patient’s electronic chart.
- Resource for other teams regarding the patient benefits.
- Support leadership with daily, weekly, and monthly reporting needs as required.
BILLING SOLUTIONS COORDINATOR
LIFESTANCE HEALTH
, AZ
02.2024 - 09.2024
- Handle Revenue Cycle department interactions via phone (Inbound and Outbound), email, voicemail, faxes, and patient portal utilizing exemplary customer service
- Accurately updating insurance plan and other portal information for patients as requested
- Processing payment requests from patients
- Identify potential revenue cycle challenges and escalates to departmental and/or leadership review as necessary
- Review billing transactions for accuracy and to help resolve payment posting challenges on accounts
- Work with patients and providers to resolve account challenges and communicate appropriate next steps for troubleshooting
- Answer patient questions, inquiries, and concerns regarding their accounts and/or about centers
INSURANCE VERIFICATION SPECIALIST
IRONWOOD CANCER & RESEARCH CENTER
03.2020 - 02.2024
- Verifying patient insurance is active
- Filling out a VOB form
- Calling insurance reps to verify benefits and accumulation's
- Calling patients to get current insurance info if needed
- Checking if provider is contracted with insurance
BILLING ADMINISTRATOR/INSURANCE VERIFICATIONS
HARMONY MEDICAL CARE
12.2018 - 02.2020
- Printing and preparing patient registration forms and charts
- Scanning and uploading documents to chart
- Chart filing
- Preparing and printing patient medical records books
- Data entry onto spreadsheet's
- Deliver and pick-up documents as needed to office locations
- Insurance verification
- Calling insurance companies to obtain benefits & accumulations
- Assist other departments with clerical needs as needed
- Update CRM
FRONT DESK/AR SPECIALIST
SURGERY CENTER OF GILBERT
10.2017 - 03.2018
- Check patients in
- Collect copay, co-ins, and deductibles
- Chart auditing
- Update patient demographics
- Filling charts
- Answering phones
- Daily deposit/deposit data entry
- Patient statements/Collections
- Medical records
- Billing
- Two week follow up
- Billing A/R (training)
FRONT DESK
HATFIELD MEDICAL GROUP
11.2015 - 08.2017
- Check patients in and out
- Collect copay, co-ins, and deductibles
- Insurance verification
- Update patient demographics
- Scanning
- Answering phones
- Close out the end of the day batches
- Sort daily mail
BOOKKEEPER
ADT WATER RESTORATION
10.2014 - 12.2015
- Data entry of monthly expenses of the company
- Copying and filing of monthly receipts
- QuickBooks
Education
HIGH SCHOOL DIPLOMA -
EL DORADO HIGH SCHOOL
Skills
- Strong communication skills
- Ability to identify customer needs and resolve
- Strong drive and highly competitive
- Strong organizational skills
- Strong verbal and written
- Adept at mastering new concepts
- Typing speed of 65 wpm
- Able to work independently and as a team
- Fluent in Quick Books, Microsoft Word, Internet Explorer, Microsoft Outlook and Microsoft Excel, NICE
- EMR experience in Greenway, SIS, Amkai, ECW, G4, ONCO, and AMD
Timeline
INSURANCE VERIFICATION COORDINATOR
LIFESTANCE HEALTH
09.2024 - Current
BILLING SOLUTIONS COORDINATOR
LIFESTANCE HEALTH
02.2024 - 09.2024
INSURANCE VERIFICATION SPECIALIST
IRONWOOD CANCER & RESEARCH CENTER
03.2020 - 02.2024
BILLING ADMINISTRATOR/INSURANCE VERIFICATIONS
HARMONY MEDICAL CARE
12.2018 - 02.2020
FRONT DESK/AR SPECIALIST
SURGERY CENTER OF GILBERT
10.2017 - 03.2018
FRONT DESK
HATFIELD MEDICAL GROUP
11.2015 - 08.2017
BOOKKEEPER
ADT WATER RESTORATION
10.2014 - 12.2015
HIGH SCHOOL DIPLOMA -
EL DORADO HIGH SCHOOL
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