Casey Tipson
Winooski,VT
Summary
Dynamic maintenance professional with extensive experience at Westport Hospitality, excelling in building repairs and customer service. Proven ability to enhance operational efficiency and resolve conflicts effectively. Skilled in tool operation and groundskeeping, consistently ensuring safety compliance and guest satisfaction during high-pressure events. Committed to delivering exceptional results and improving energy efficiency. Reliable professional offering several years of experience in related roles. Hardworking and dedicated with unyielding work ethic. Commended for promoting workplace safety and implementing improved safety training protocols.
Overview
12
12
years of professional experience
Work History
Maintenance Crew Member
Westport Hospitality
Burlington, VT
11.2023 - Current
- Operated a variety of hand and power tools safely and efficiently.
- Dismantled machines, equipment, or devices to access and remove defective parts.
- Executed groundskeeping duties, including snow removal and leaf cleanup, to ensure safe access.
- Adjusted and repaired building systems to improve efficiency and reduce energy costs.
- Replaced door handles and hinges when necessary for security purposes.
Banquet Captain
Westport Hospitality
Burlington, VT
07.2018 - 11.2023
- Conducted pre-event briefings with staff to communicate event details and client expectations.
- Facilitated communication between event hosts and staff to ensure smooth operation and guest satisfaction.
- Asked customers about meals to assess satisfaction and collect vital feedback.
- Followed safety procedures when handling hazardous materials such as cleaning chemicals.
- Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
- Implemented strategies to enhance service efficiency and guest experience during banquet events.
- Inspected completed meals against individual orders to verify accuracy.
- Resolved customer complaints promptly while maintaining a professional demeanor.
- Monitored event timelines, adjusting service as needed to align with schedule changes.
Valet
Westport Hospitality
Burlington, VT
08.2013 - 06.2019
- Provided exceptional customer service by anticipating customer needs and exceeding expectations.
- Responded promptly to customer inquiries regarding directions, events, restaurants.
- Greeted customers and took car keys to park vehicles in available spots.
- Assisted customers with their luggage to and from their vehicles.
- Returned guests' vehicles while following safe driving practices and obeying traffic laws.
- Informed guests of location of hotel reception, concierge and lounges.
Education
High School Diploma -
Community College of Vermont
Winooski, VTSkills
- Building repairs
- Tool operation
- Groundskeeping services
- Safety compliance
- Equipment maintenance
- Customer service
- Event coordination
- Time management
- Problem solving
- Communication skills
- Team collaboration
- Attention to detail
- Energy efficiency
- Conflict resolution
- Lighting fixture maintenance
- Power tool operation
- Maintenance recordkeeping
- Plumbing repair
- Basic plumbing repairs
- Analytical thinking
- Decision-making
- HVAC system maintenance
- Physical stamina
- Cleaning and sanitizing
Timeline
Maintenance Crew Member
Westport Hospitality
11.2023 - Current
Banquet Captain
Westport Hospitality
07.2018 - 11.2023
Valet
Westport Hospitality
08.2013 - 06.2019
High School Diploma -
Community College of Vermont
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