Casey Ullery
Rexburg,ID
Summary
Adaptable leader with expertise in training and team collaboration. Skilled at developing materials and conducting performance evaluations to optimize team efficiency. Committed to driving continuous improvement and supporting career advancement within team settings.
Self-motivated problem-solver with strong critical thinking skills. Thrives in challenging environments, demonstrating flexibility and quick learning to meet deadlines effectively. Passionate about continual improvement and ready to make impactful contributions.
Overview
9
9
years of professional experience
Work History
Lead
Tagg N Go
Rexburg, ID
12.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Passionate about learning and committed to continual improvement.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
Crew Trainer
McDonald's
Blackfoot, ID
12.2022 - 07.2023
- Trained new crew members on operational procedures and customer service standards.
- Conducted regular performance evaluations to ensure adherence to company policies.
- Assisted in scheduling shifts to optimize team coverage and efficiency.
- Developed training materials and resources to enhance onboarding processes.
- Provided feedback to management on team performance and areas for improvement.
- Trained other employees in customer service, food safety, and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Collaborated with management to identify areas of improvement and develop comprehensive training programs.
- Supported crew members in their professional development by identifying opportunities for advancement and providing guidance on necessary steps to achieve career goals.
- Assisted in the development of standard operating procedures, ensuring consistency across all tasks performed by the crew.
Janitor
Premier Technology Inc.
Blackfoot, ID
03.2022 - 10.2022
- Conducted routine cleaning of facilities, ensuring adherence to health and safety standards.
- Maintained cleanliness and organization in high-traffic areas to enhance overall workplace environment.
- Operated industrial cleaning equipment, including floor scrubbers and pressure washers, efficiently.
- Identified maintenance issues and communicated them promptly for timely resolution by appropriate personnel.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Executed daily forklift operations to transport dumpsters efficiently and safely.
Customer Service Representative
Domino's Pizza
Blackfoot, ID
02.2017 - 10.2017
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Processed orders accurately through point-of-sale system, ensuring efficiency during peak hours.
- Assisted in maintaining inventory levels by conducting regular stock checks and reporting discrepancies.
- Collaborated with team members to enhance service delivery and overall customer satisfaction.
- Handled customer complaints professionally, striving for resolutions that enhanced loyalty and retention.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
High School Diploma -
Blackfoot High School
Blackfoot, ID05-2020
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Flexible and adaptable
- Dependable and responsible
- Multitasking Abilities
- Calm under pressure
- Active listening
- Critical thinking
- Organizational skills
Timeline
Lead
Tagg N Go
12.2024 - Current
Crew Trainer
McDonald's
12.2022 - 07.2023
Janitor
Premier Technology Inc.
03.2022 - 10.2022
Customer Service Representative
Domino's Pizza
02.2017 - 10.2017
High School Diploma -
Blackfoot High School