CASEY VARELA
Austin
Summary
Detail-oriented professional with 20 years of customer service experience. Demonstrated adaptability and quick learning of new processes, enhancing team performance. Strong work ethic and excellent communication skills drive support for organizational objectives. Seeking to leverage expertise in a company aligned with personal values.
Overview
24
24
years of professional experience
Work History
Assistant Property Manager
Cushman & Wakefield
Austin
09.2024 - Current
- Coordinated tenant communications to foster strong relationships with residents.
- Assisted in managing property budgets and tracking operational expenses effectively.
- Scheduled and conducted property inspections to ensure regulatory compliance.
- Supported leasing efforts by preparing marketing materials and conducting property tours.
- Handled maintenance requests and coordinated timely repairs with service providers.
- Maintained accurate records of tenant activities, including rent payments and late fees.
- Collaborated with property manager on strategic planning initiatives and project execution.
- Organized resident events to enhance community engagement within the property.
Leasing Consultant
Cushman & Wakefield
Austin
05.2022 - 09.2024
- Assisted prospective tenants with property tours and leasing processes to enhance engagement.
- Managed lease agreements and rental applications, ensuring timely processing and compliance.
- Maintained accurate records of tenant communications and service requests for efficient tracking.
- Collaborated with maintenance staff to promptly address tenant concerns and improve satisfaction.
- Facilitated move-in and move-out procedures, streamlining transitions for residents.
- Conducted market research to analyze local rental trends and optimize pricing strategies.
- Provided exceptional customer service by addressing inquiries and resolving issues quickly.
- Inspected vacated units to identify necessary repairs before new occupancy.
Front Desk Clerk
Sleep Inn
Dripping Springs
02.2014 - 08.2015
- Greet, register, and assign rooms to guests of hotels or motels.
- Verify customers' credit, and establish how the customer will pay for the accommodation.
- Contact housekeeping or maintenance staff when guests report problems.
- Make and confirm reservations.
Water/Fire Restoration Technician
Service Master
Dripping Springs
01.2010 - 01.2014
- Collaborated closely with distressed customers and insurance adjusters to ensure effective communication.
- Conducted thorough assessments of damages and extracted water from affected areas.
- Created detailed lists of damaged materials for restoration planning.
- Performed packouts when necessary, ensuring safe storage of belongings.
- Executed comprehensive cleaning of all house contents after fire incidents.
- Assisted in mold remediation processes to uphold safety and compliance standards.
- Provided restoration services for properties impacted by fire, water, mold, and weather damage.
- Documented restoration progress with photographs, monitoring moisture levels using hygrometers.
Manager
Tractor Supply
Dripping Springs
04.2004 - 08.2009
- Provided exceptional customer service through greetings, assistance, and resolution of inquiries and complaints.
- Directed and supervised employees involved in sales, inventory management, and cash reconciliation.
- Monitored sales activities to ensure high-quality goods and satisfactory customer experiences.
- Conducted inventory assessments and reordered stock as levels decreased.
- Instructed staff on managing challenging sales situations effectively.
- Hired, trained, and evaluated personnel, making promotion or termination decisions as necessary.
- Enforced safety, health, and security protocols across the store environment.
- Reviewed inventory and sales records to compile reports for management.
HR Administrator
Eye Clinic of Austin
Austin
05.2001 - 12.2003
- Maintained confidentiality of sensitive employee records and managed comprehensive documentation.
- Coordinated recruitment processes, including scheduling interviews for potential candidates.
- Facilitated onboarding by preparing orientation materials and delivering training sessions.
- Processed payroll to ensure timely distribution of employee compensation each pay period.
- Conducted regular audits of HR practices to maintain compliance with labor laws.
- Compiled payroll information from approved timesheets weekly to ensure accuracy.
- Collaborated with department heads to address staffing needs and optimize resource allocation.
Education
High School Diploma -
Pflugerville High School
Pflugerville, TX05.1997
Skills
- Property management software
- Lease administration
- Time management
- Attention to detail
- Community engagement
- Records management
- Conflict resolution
- Issue escalation
- Security deposit processing
- Eviction coordination
References
References available upon request
References
References available upon request.
Timeline
Assistant Property Manager
Cushman & Wakefield
09.2024 - Current
Leasing Consultant
Cushman & Wakefield
05.2022 - 09.2024
Front Desk Clerk
Sleep Inn
02.2014 - 08.2015
Water/Fire Restoration Technician
Service Master
01.2010 - 01.2014
Manager
Tractor Supply
04.2004 - 08.2009
HR Administrator
Eye Clinic of Austin
05.2001 - 12.2003
High School Diploma -
Pflugerville High School
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