Summary
Overview
Work History
Education
Skills
Timeline
Generic

CASEY VARELA

Austin

Summary

Results-driven property management professional with 20+ years of customer service and operational leadership experience. Adept at adapting quickly to new processes, enhancing team performance, and aligning with organizational goals. Proven track record in lease administration, maintenance coordination, vendor management, and regulatory compliance. Recognized for a strong work ethic, attention to detail, and ability to build lasting tenant relationships that boost retention and occupancy. Outgoing, solution-oriented, and committed to maintaining high property standards while driving profitability. Seeking to contribute to a values-driven company focused on excellence and community engagement.

Overview

24
24
years of professional experience

Work History

Assistant Property Manager

Cushman & Wakefield
Austin
09.2024 - Current
  • Cultivated strong resident relationships through proactive and consistent tenant communications.
  • Partnered in budget management and expense tracking to drive operational efficiency and financial accountability.
  • Led routine and special property inspections to ensure full regulatory compliance and uphold property standards.
  • Boosted leasing success by creating compelling marketing materials and delivering engaging property tours.
  • Streamlined maintenance operations by efficiently handling service requests and coordinating prompt repairs.
  • Maintained precise documentation of tenant interactions, including rent collection, payment tracking, and late fee enforcement.
  • Collaborated with the property manager on strategic planning and the seamless execution of key property initiatives.
  • Spearheaded resident events and community programs to elevate tenant engagement and strengthen the sense of community.

Leasing Consultant

Cushman & Wakefield
Austin
05.2022 - 09.2024
  • Guided prospective tenants through engaging property tours and leasing processes to boost occupancy and satisfaction.
  • Oversaw lease agreements and rental applications, ensuring timely approvals and full regulatory compliance.
  • Tracked tenant communications and service requests with precision to enhance responsiveness and operational efficiency.
  • Partnered with maintenance teams to resolve tenant concerns swiftly, driving improved resident satisfaction.
  • Streamlined move-in and move-out procedures to ensure seamless transitions and positive resident experiences.
  • Conducted in-depth market analysis to monitor rental trends and support data-driven pricing strategies.
  • Delivered top-tier customer service by promptly addressing inquiries and resolving issues with professionalism.
  • Inspected vacated units to assess repair needs and prepare spaces for fast, quality turnover.

Front Desk Clerk

Sleep Inn
Dripping Springs
02.2014 - 08.2015
  • Welcomed and checked in guests with professionalism, efficiently managing room assignments to ensure a seamless arrival experience.
  • Verified guest payment methods and secured deposits, ensuring accurate billing and smooth financial transactions.
  • Coordinated with housekeeping and maintenance teams to promptly resolve guest concerns and maintain service excellence.
  • Handled reservation requests and confirmations with precision, maximizing occupancy and enhancing guest satisfaction.

Water/Fire Restoration Technician

Service Master
Dripping Springs
01.2010 - 01.2014
  • Collaborated closely with distressed customers and insurance adjusters to ensure effective communication.
  • Conducted thorough assessments of damages and extracted water from affected areas.
  • Created detailed lists of damaged materials for restoration planning.
  • Performed packouts when necessary, ensuring safe storage of belongings.
  • Executed comprehensive cleaning of all house contents after fire incidents.
  • Assisted in mold remediation processes to uphold safety and compliance standards.
  • Provided restoration services for properties impacted by fire, water, mold, and weather damage.
  • Documented restoration progress with photographs, monitoring moisture levels using hygrometers.Delivered a warm, professional welcome to guests while efficiently managing check-ins and room assignments to create a positive first impression and streamline the arrival experience.
  • Ensured secure and accurate financial transactions by verifying payment methods, processing deposits, and maintaining billing accuracy.
  • Acted as a key liaison between guests and service teams, swiftly coordinating with housekeeping and maintenance to resolve issues and uphold high service standards.
  • Optimized occupancy rates and guest satisfaction by expertly managing reservation requests, confirmations, and last-minute bookings with attention to detail.

Manager

Tractor Supply
Dripping Springs
04.2004 - 08.2009
  • Delivered outstanding customer service by warmly greeting patrons, resolving inquiries, and effectively handling complaints to ensure satisfaction and loyalty.
  • Led and supervised team members in sales operations, inventory control, and cash handling to maintain smooth daily store performance.
  • Oversaw sales floor activities to ensure product quality, drive performance, and deliver a consistently positive customer experience.
  • Conducted regular inventory audits and proactively managed restocking to maintain optimal product availability.
  • Trained staff in handling complex sales scenarios, enhancing confidence, communication, and closing success.
  • Recruited, onboarded, and evaluated team members, making strategic promotion and termination decisions to strengthen team performance.
  • Enforced rigorous health, safety, and security procedures to protect employees, customers, and assets.
  • Analyzed inventory and sales data to generate actionable reports that informed management decisions and improved business outcomes.

HR Administrator

Eye Clinic of Austin
Austin
05.2001 - 12.2003
  • Maintained confidentiality of sensitive employee records and managed comprehensive documentation.
  • Coordinated recruitment processes, including scheduling interviews for potential candidates.
  • Facilitated onboarding by preparing orientation materials and delivering training sessions.
  • Processed payroll to ensure timely distribution of employee compensation each pay period.
  • Conducted regular audits of HR practices to maintain compliance with labor laws.
  • Compiled payroll information from approved timesheets weekly to ensure accuracy.
  • Collaborated with department heads to address staffing needs and optimize resource allocation.Championed exceptional customer service by creating a welcoming environment, resolving issues swiftly, and fostering long-term customer loyalty.
  • Directed daily store operations, leading teams across sales, inventory, and cash management to ensure seamless and efficient performance.
  • Drove sales excellence by monitoring floor activity, maintaining merchandise quality, and promoting an engaging shopping experience.
  • Executed routine inventory audits and implemented proactive restocking strategies to ensure consistent product availability and minimize stockouts.
  • Empowered staff through targeted training on advanced sales techniques, boosting confidence, customer engagement, and conversion rates.
  • Managed full-cycle talent operations—recruiting, onboarding, coaching, and making promotion or termination decisions to optimize team effectiveness.
  • Upheld a safe and secure store environment by rigorously enforcing health, safety, and loss prevention protocols.
  • Interpreted sales trends and inventory data to produce actionable insights, driving strategic decisions and improved business performance.

Education

High School Diploma -

Pflugerville High School
Pflugerville, TX
05.1997

Skills

  • Property management software
  • Lease administration
  • Time management
  • Attention to detail
  • Community engagement
  • Records management
  • Conflict resolution
  • Issue escalation
  • Security deposit processing
  • Eviction coordination

Timeline

Assistant Property Manager

Cushman & Wakefield
09.2024 - Current

Leasing Consultant

Cushman & Wakefield
05.2022 - 09.2024

Front Desk Clerk

Sleep Inn
02.2014 - 08.2015

Water/Fire Restoration Technician

Service Master
01.2010 - 01.2014

Manager

Tractor Supply
04.2004 - 08.2009

HR Administrator

Eye Clinic of Austin
05.2001 - 12.2003

High School Diploma -

Pflugerville High School

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