Casey Vaughan
Grecia,Costa Rica
Summary
Passionate Restaurant Manager possesses excellent organizational skills and delivering exceptional customer service. Uses strong leadership qualities to make decisions quickly and confidently. Practiced in preparing staff work schedules and assigning specific duties.
Overview
19
19
years of professional experience
1
1
Certification
2
2
years of post-secondary education
Work History
Fine Dining Club Manager
The Flanders Hotel
09.2019 - 08.2021
- Planned, organized, and coordinated special events and celebrations.
- Increased staff performance and engagement via motivational leadership.
- Raised club traffic and brand reach with innovative online promotions.
- Recruited, hired, and trained to develop high-performing staff.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Marketing Assistant
The Flanders Hotel
04.2018 - 08.2021
- Created engaging content for Pinterest, Facebook, and Instagram.
- Created customized marketing materials to increase product awareness.
- Researched and evaluated potential new markets and products.
- Collaborated with cross-functional teams to develop and implement market research strategies.
- Researched and identified new opportunities for increasing company's social media presence.
- Managed relationships with third-party vendors and suppliers to facilitate prompt delivery of services.
Assistant Catering Director
The Flanders Hotel
04.2018 - 08.2021
- Met with clients to outline desired goals and prepared quotes for overall catering costs.
- Worked with chefs to plan menus according to client needs and budgets.
- Promoted catering packages with most profitable outcomes without sacrificing client desires.
- Designed catering packages to increase sales and customer experience.
- Coordinated with event planners for floor and table layouts, guest numbers, and overall catering needs.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Developed unique events and special promotions to drive sales.
Restaurant Dining Room Manager
The Flanders Hotel
Ocean City, NJ , NJ
07.2016 - 08.2021
- Managed daily operations of the restaurant dining room, ensuring exceptional guest experiences and efficient service
- Assisted the Catering Director in planning and executing events, overseeing logistics, and ensuring client satisfaction
- Developed and implemented marketing strategies to promote dining and catering services, increasing visibility and revenue
- Managed the Fine Dining Club, coordinating events and member activities to enhance guest engagement and loyalty.
- Designed overall floorplans and coordinated modifications for events and special reservations.
- Implemented training program for front of house staff to maintain high standards of customer service.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
Catering Manager
The Regal Gourmet Catering Company
01.2012 - 01.2016
- Coordinated and executed a variety of catering events, ensuring high-quality service and client satisfaction
- Collaborated with clients to design customized catering menus tailored to their needs and preferences
- Managed event logistics, including staffing, setup, and breakdown, to ensure smooth operations
- Trained and supervised catering staff to maintain service standards and efficiency.
- Worked with chefs to plan menus according to client needs and budgets.
- Handled catering scheduling, ordered food and planned events.
Server/Hostess
Chili's Bar and Grill
01.2009 - 01.2011
- Provided attentive service to guests in a high-volume restaurant environment
- Managed seating arrangements and waitlists to optimize guest flow and minimize wait times
- Collaborated with kitchen and bar staff to ensure timely and accurate order delivery
- Fostered a positive dining experience by addressing guest concerns and feedback.
Lead Server Trainer
Red Robin Gourmet Burgers and Spirits
01.2005 - 01.2009
- Delivered exceptional customer service in a fast-paced environment, ensuring guest satisfaction
- Trained new employees on menu knowledge, service standards, and operational procedures
- Coordinated with kitchen staff to expedite orders and maintain efficiency during peak hours
- Assisted in creating a friendly and welcoming atmosphere for guests.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Instructed servers on proper techniques for taking orders, serving food and providing customer service.
- Assisted in new server onboarding and orientation to cultivate seamless transitions.
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
Activities Assistant
Shorrock Gardens Nursing Home
01.2003 - 01.2005
- Assisted in organizing and implementing recreational and social activities for residents
- Collaborated with staff to create personalized activity plans that cater to individual interests and abilities
- Monitored resident participation and provided feedback to improve activity engagement
- Maintained a safe and welcoming environment for residents during activities.
- Planned, coordinated, and implemented activities to address needs of participants with varying abilities.
- Scheduled movies, entertainment, and other special events.
- Helped residents build and maintain interpersonal relationships, social skills, mental abilities, and confidence.
- Promoted exceptional quality of life for residents by innovating, organizing, and conducting entertaining and stimulating activities.
- Engaged residents through events, small groups, and personal attention.
Education
No Degree - Biology
Kean University
Toms River, New Jersey 10.2012 - 08.2014
No Degree - Nursing
Mercer County Community College / St. Francis Nursing School
Trenton, New Jersey12.2005
Skills
- Excellent communication and interpersonal skills
- Strong organizational and time-management abilities
- Experience in managing catering operations and event logistics
- Proficient in developing marketing strategies and enhancing guest engagement
- Empathy and patience in working with diverse populations
- Staff Training
- Staff Scheduling
- Budget Control
- Customer service leadership
- Team motivation
- Team building
- Event Promotion
- Customer Service
- Problem-solving abilities
Certification
TEFL Certificate 2024
Volunteer Experience
Forensics/History Department Volunteer, Toms River, New Jersey, 2013-01-01, 2014-12-31, Assisted faculty with research projects and historical documentation., Supported departmental events and initiatives, contributing to community engagement efforts.
Travel
I am passionate about travel and have visited most of the fifty states in the United States. I have also been to England, France, Mexico, and, most recently, Costa Rica. I plan to explore more of Latin America in the years to come!
Timeline
Fine Dining Club Manager
The Flanders Hotel
09.2019 - 08.2021
Marketing Assistant
The Flanders Hotel
04.2018 - 08.2021
Assistant Catering Director
The Flanders Hotel
04.2018 - 08.2021
Restaurant Dining Room Manager
The Flanders Hotel
07.2016 - 08.2021
No Degree - Biology
Kean University
10.2012 - 08.2014
Catering Manager
The Regal Gourmet Catering Company
01.2012 - 01.2016
Server/Hostess
Chili's Bar and Grill
01.2009 - 01.2011
Lead Server Trainer
Red Robin Gourmet Burgers and Spirits
01.2005 - 01.2009
Activities Assistant
Shorrock Gardens Nursing Home
01.2003 - 01.2005
TEFL Certificate 2024
No Degree - Nursing
Mercer County Community College / St. Francis Nursing School
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