John Locke
Lakewood,CO
Summary
- Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
- Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
- To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
- Customer-oriented General Manager with 3 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
5
5
years of professional experience
Work History
General Manager
Advance Auto Parts
01.2021 - Current
- Team Leadership and Task Management: Direct and oversee a team of 10 employees, assigning and monitoring tasks to ensure completion within set deadlines. Regularly review and assess task execution for efficiency and quality.
- Scheduling Expertise: Craft and manage weekly staff schedules, balancing business needs with employee availability. Skilled in optimizing shift assignments for a team of 10, including self-scheduling.
- Inventory Management: Responsible for comprehensive inventory control. Tasks include receiving and stocking freight, maintaining accurate inventory counts, and efficiently organizing backstock. Spearhead the implementation of strategic placement and management of back stock.
- Planogram Implementation: Lead the execution of new planograms, ranging from minor updates to complete overhauls. Ensure timely and accurate setup of store layouts, including pricing updates and product rearrangement.
- Price Tag Management: Conduct daily updates of price tags, maintaining store pricing accuracy and compliance.
- Store Supplies Management: Oversee the inventory of store supplies, including auditing and ordering as necessary. Manage vendor relationships and orders, including OfficeDepot, Coca-Cola, and others.
- Operational Leadership: Function as the acting General Manager, embodying the role in all aspects of store operations as part of the training program.
- Procedural Development: Innovate and implement store procedures aimed at streamlining operations, such as core/warranty returns, deposit processes, and inventory management.
- Software Development: Created custom software for efficient label printing and enhancing customer engagement in SpeedPerks program. Currently developing an automated deposit processing tool to aid new employees with accurate and policy-compliant deposit handling.
- Training Initiatives: Developed and executed various in-store training programs, including hands-on POS system training and deposit procedure guides tailored to specific store requirements.
- Innovative Inventory Solution: Initiating the development of a mobile application to enhance inventory management, enabling barcode scanning and real-time inventory updates via a direct link to the main computer system.
Help Desk Support Specialist
Neteo High Speed Internet
05.2020 - 01.2021
- Fielded support calls from customers, resolving basic technical issues and ensuring a seamless user experience.
- Prioritized and categorized tickets based on issue severity, streamlining the resolution process.
- Coordinated with the technical team to assign technicians to specific tickets, ensuring timely and efficient issue resolution.
- Managed emailed ticket inquiries, mirroring the process of call-based tickets to maintain consistent support standards.
- Utilized a point-to-point system to assess customer location in relation to service towers, determining feasibility and strength of internet connection.
- Handled router assignments for customers, participated in the setup process, and routinely checked the status of routers to ensure optimal performance
- Enhanced customer satisfaction by promptly resolving technical issues and providing professional assistance.
Assistant Deli Manager
King Soopers
02.2019 - 05.2020
- Rapidly promoted from Deli Clerk to Assistant Deli Manager within 6 months, recognizing dedication, proficiency, and leadership potential.
- Oversaw daily operations of the deli department, ensuring product quality, customer service, and team efficiency.
- Managed and led a diverse team of at least 6 members, fostering a collaborative and productive work environment.
- Ensured strict adherence to company food safety policies, including correct cooking procedures and mandatory use of protective equipment.
- Assumed hands-on roles when necessary, including cooking deli foods, slicing meats and cheeses, and assisting customers with their inquiries and orders.
- Coordinated team schedules to facilitate timely breaks and lunches, ensuring uninterrupted service.
- Maintained inventory levels by ordering products as needed and ensuring timely restocking of shelves on the sales floor.
- Enhanced customer satisfaction by providing exceptional service and product knowledge.
- Increased sales through effective merchandising and attractive product displays.
- Maintained a clean and safe work environment, adhering to food safety guidelines and procedures.
- Efficiently processed orders for both walk-in customers and catering clients, ensuring accuracy and timely fulfillment of requests.
Education
High School Diploma -
Whitesboro High School
Whitesboro, TX06.2016
Skills
- Dynamic and results-oriented professional with over 5 years of progressive management experience in diverse sectors such as food production and customer service
- Known for rapidly advancing to leadership roles, I am deeply committed to my job and team, treating each member with utmost respect and support
- My approach to management is characterized by a hands-on training style, tailored to individual learning preferences I excel in understanding diverse thought processes, enabling me to devise training methods uniquely suited to each team member, moving away from the 'one size fits all' approach
- Beyond team development, my expertise extends to enhancing operational efficiency This involves not only developing custom software solutions but also critically analyzing and improving existing procedures My proactive approach in optimizing processes results in increased efficiency and productivity for both the team and the company
- With a passion for continuous improvement and a dedication to fostering a positive work environment, I am poised to bring my unique blend of practical management and innovative problem-solving skills to any dynamic role
Timeline
General Manager
Advance Auto Parts
01.2021 - Current
Help Desk Support Specialist
Neteo High Speed Internet
05.2020 - 01.2021
Assistant Deli Manager
King Soopers
02.2019 - 05.2020
High School Diploma -
Whitesboro High School