Casey Vick II
Charlotte,NC
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Spectrum Paint
04.2021 - 07.2023
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Trained new employees on proper protocols and customer service standards.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Created and maintained safe and secure work environments for employees.
Lumber Associate
The Home Depot
01.2022 - 05.2022
- Assisted customers with loading lumber and other various building materials.
- Restocked lumber and building materials to maintain adequate supply for customers.
- Built loads and loaded trucks for outbound delivery.
- Worked evenings, weekends and holidays to meet needs of business.
- Loaded lumber and building materials into storage facilities.
- Leveraged forklift to unload incoming freight.
- Maintained appearance of yard and racks by disposing of trash and debris and keeping stock organized.
- Adhered to safety rules and regulations when operating saws, forklifts and other equipment.
- Lifted, moved and handled various building materials throughout yard using forklifts and pallet jacks.
- Demonstrated highest level of ethical conduct when dealing with customers, team members and management.
- Prepared materials for safe movement and shipment and used banding machine, clincher, stretch film, and crating.
- Operated forklift, payloader and railcar mover with focus on precision and safety.
- Shared information to help associates learn and develop yard procedures and customer service skills.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Retail Sales Associate
The North Face
07.2017 - 12.2021
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Education
Bachelor of Arts - Sociology
Coastal Carolina University
Conway, SC12.2021
Skills
- Sampling Techniques
- Consultative Sales
- Effective Selling Techniques
- Waste Management and Reduction
- Sales Expertise
- Attention to Detail
- Microsoft Office Suite
- Customer Service
- Store Opening and Closing
- Inventory Control
- Product and Service Sales
- Work Planning and Prioritization
- Customer Service Management
- Pricing and Markdowns
- Customer Experience
Certification
ForkLift License (The Home Depot)
CounterSales Training
Timeline
Lumber Associate
The Home Depot
01.2022 - 05.2022
Assistant Store Manager
Spectrum Paint
04.2021 - 07.2023
Retail Sales Associate
The North Face
07.2017 - 12.2021
Bachelor of Arts - Sociology
Coastal Carolina University
Similar Profiles
Ron MajorsRon Majors
Account Manager at Spectrum PaintAccount Manager at Spectrum Paint
Kevin RowellKevin Rowell
Lead Counter Sales Associate at Spectrum PaintLead Counter Sales Associate at Spectrum Paint
Ryan WhiteRyan White
Assistant General Manager at Spectrum Paint CenterAssistant General Manager at Spectrum Paint Center