Casey Vorron
Two Rivers,WI
Summary
Professional Automotive Service Writer with 15 years of experience working at a well established repair shop. Comfortable working in high demand, fast-paced business while providing courteous professional service to new and established customers. Trained and knowledgeable on a large variety of automobile makes and models with expertise in diagnostics, troubleshooting, planning and repair. Strong work ethic and willingness to take on added responsibilities to meet team goals.
Overview
27
27
years of professional experience
Work History
Certified Automotive Technician
Steffens Auto Service
09.2002 - 10.2022
- Reduced downtime by maintaining a clean and organized workspace, ensuring tools were readily available for use.
- Used advanced diagnostic tools to quickly identify root causes of complex automotive issues, expediting repairs and reducing labor costs.
- Streamlined repair processes for increased efficiency, reducing average turnaround time for vehicles in the shop.
- Enhanced customer satisfaction by providing timely and accurate diagnostic assessments of vehicle issues.
- Coordinated with parts department to determine availability of necessary components.
- Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
- Mentored junior technicians, improving their technical skills and overall job performance through hands-on training sessions.
- Skillfully managed time-sensitive repairs, prioritizing jobs according to urgency while maintaining high-quality workmanship standards throughout all projects.
- Completed customer orders and warranty services according to manufacturer specifications.
- Increased repeat business by delivering exceptional customer service and building relationships with clients.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
- Maintained accurate records of time and materials required to perform repairs and service.
- Implemented quality control measures that reduced rework instances by catching errors during initial repair stages instead of post-service evaluations.
- Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
- Explained estimates and determined repair timelines to manage customer expectations.
- Investigated customer complaints to identify cause of malfunctions.
- Used specialized tools to detect leaks in gas and refrigerant systems.
- Supported a positive work atmosphere by actively participating in team meetings and offering constructive feedback when appropriate.
- Gained strong leadership skills by managing projects from start to finish.
- Cultivated interpersonal skills by building positive relationships with others.
- Developed strong communication and organizational skills through working on group projects.
- Excellent communication skills, both verbal and written.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Delivered services to customer locations within specific timeframes.
- Demonstrated leadership skills in managing projects from concept to completion.
- Applied effective time management techniques to meet tight deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Learned and adapted quickly to new technology and software applications.
- Skilled at working independently and collaboratively in a team environment.
- Passionate about learning and committed to continual improvement.
- Identified issues, analyzed information and provided solutions to problems.
- Assisted in inventory management tasks such as ordering parts or supplies when needed, minimizing delays due to lack of stock availability.
- Retained accurate records of purchases, titles and sales.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
- Completed thorough inspections on all incoming vehicles to detect potential safety hazards or mechanical concerns before they became critical problems.
- Prepared detailed repair estimates for customers, clearly outlining the necessary services and associated costs while addressing any questions or concerns they may have.
- Read and followed technical documentation to complete accurate repairs.
- Maintained up-to-date knowledge of industry best practices through continuous education and professional development opportunities.
Custom Furniture Builder
Montana Furniture Industries
05.2001 - 06.2002
- Recognized and reported defective material and equipment to shift supervisor.
- Mentored junior builders in craftsmanship skills, resulting in improved overall work quality within the team.
- Led team meetings to discuss project updates, challenges, and opportunities for improvement, fostering open communication and collaboration within the team.
- Collaborated with team members to promptly complete tasks and maintain consistent workflows.
- Collected designated assembly materials from bins, set up work stations per written instructions and inspected own work for accuracy and quality.
- Streamlined production process for increased efficiency by implementing innovative woodworking techniques.
- Troubleshot and resolved mechanical issues that occurred during assembly.
- Maintained thorough documentation of each project''s specifications, allowing for efficient replication or modification in future orders as needed.
Automotive Technician
Steffens Auto Service
01.1996 - 05.2001
- Elevated shop reputation with outstanding troubleshooting abilities that led to quick identification of complex issues not easily diagnosed by others.
- Streamlined work processes through effective collaboration with other technicians, resulting in faster turnaround times for customer vehicles.
- Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
- Tore down, repaired and rebuilt faulty assemblies such as power systems, steering systems and linkages.
- Reduced downtime by maintaining a clean and organized workspace, ensuring tools were readily available for use.
- Utilized advanced diagnostic tools to quickly identify root causes of complex automotive issues, expediting repairs and reducing labor costs.
- Streamlined repair processes for increased efficiency, reducing average turnaround time for vehicles in the shop.
- Enhanced customer satisfaction by providing timely and accurate diagnostic assessments of vehicle issues.
Education
ASC Certified
Associate of Arts - Associates of Arts
University of Wisconsin- Manitowoc
Manitowoc, WI05.2001
High School Diploma -
Lincoln High School
Manitowoc, WI06.1999
Skills
- Diagnostics and troubleshooting
- Ordering Supplies
- Customer Service
- Service Schedule Coordination
- Estimating Work
- Quality assurance inspections
- Scheduled services
- Team Player
- Job Scheduling
- Customer Relations
Timeline
Certified Automotive Technician
Steffens Auto Service
09.2002 - 10.2022
Custom Furniture Builder
Montana Furniture Industries
05.2001 - 06.2002
Automotive Technician
Steffens Auto Service
01.1996 - 05.2001
ASC Certified
Associate of Arts - Associates of Arts
University of Wisconsin- Manitowoc
High School Diploma -
Lincoln High School
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