Training and technical specialist with extensive experience in virtual learning, instructional design, and content development. Expertise in 508 compliance, technical production, and group training. Adept at collaborating with internal and external stakeholders to create engaging learning experiences. Strong background in cultural competency and fostering inclusive learning environments. Experienced in training individuals and teams on various software platforms to enhance efficiency and performance.
Overview
9
9
years of professional experience
Work History
Training Specialist
U.S. Department of Education, Federal Student Aid (FSA)
12.2022 - Current
Lead Technical Producer for the Training and Information Services Branch, ensuring seamless virtual learning experiences from large-scale webinars to one-on-one training
Design and develop 508-compliant trainings and instructional videos for the FSA Training Site using Rise Articulate and Camtasia software
Manage the Survey Update Team as lead, analyzing trends and insights from tens of thousands of survey responses
Spearhead the Advanced Technological Team as lead to streamline workflow through innovative technology solutions
Managed policy case assignments in Salesforce, serving as the lead policy user to ensure efficient distribution of cases to policy team members
Produce live webinars reaching over 50,000 customers using MS Teams Live for Training and Information Services Branch and external stakeholders
Provide technical production support for Virtual Fundamentals of Federal Student Aid Administration workshop for about 200 customers per fiscal year
Manage FSA Training Site Helpdesk, providing assistance and guidance to financial aid professionals
Train colleagues on various training platforms, instructional design tools, and software applications, including Microsoft Teams, Zoom, Salesforce, Rise Articulate, and LMS systems
Advocate for diverse learning needs by ensuring accessibility and cultural competency in materials and during trainings
Program Specialist
U.S. Department of Education, Federal Student Aid (FSA)
04.2020 - 12.2022
Designed and developed 508-compliant training materials and documents for virtual learning with a focus in adult learning
Developed professional registrations and surveys utilizing CVENT software for over 100 state and regional conferences
Provided technical assistance in national webinars and training conferences
Participated in the Foundations of Leadership Program and Development Through Mentoring Program
Integrated cultural competency principles into training sessions to support diverse audiences
Conducted software training sessions for internal staff and external stakeholders to improve digital literacy and platform navigation
Price Book Analyst
Santmyer Energy
11.2017 - 04.2020
Managed FireStream retail software and collaborated with retail vendors to ensure competitive pricing in chain of c-stores
Trained new employees on retail software and maintained contract records with a variety of retail vendors
Provided data analysis and reports to support business decision-making which led to over $150,000 in profits in two quarters
Collaborated with vendors to select and implement optimal marketing strategies for store locations, enhancing brand visibility and sales
Business Developer/Counterterrorism Analyst
Intelligence Consulting Partners, LLC
01.2016 - 04.2020
Provided research, business development, and administrative support for a security consulting firm
Trained security forces in active threat mitigation strategies for a variety of institutions including houses of worships, schools, and private and public institutions
Researched and identified new sales leads for business expansion
Contributed expertise in counterterrorism analysis
Attended industry events to expand knowledge on security and risk assessment best practices
Education
Master of Letters - Peace And Conflict Studies
University of St. Andrews
United Kingdom
12-2016
Bachelor of Arts - Political Science
College of Wooster
Wooster, OH
05-2015
Skills
Instructional Design & Content Development
508 Compliance & Accessibility
Webinars & Virtual Learning Management
Data Analysis & Survey Development
Camtasia & Rise Articulate Expertise
Salesforce & CVENT Competency
Cultural Competency & Inclusive Training
Software Training & Digital Literacy Development
Security & Risk Assessment Training
Accomplishments
Special Acts and Service Award from FSA’s COO for technical production of Better FAFSA, Better Future Webinar Series which reached over 13,000 financial aid professionals.
Certificate of Excellence for contributions to FSA’s Training Conference and Federal Update Webinars.
Foundations of Leadership Program, Development through Mentoring, and Women for the Win Graduate from U.S. Department of Education.
Awards and Recognition
Special Acts and Service Award from FSA’s COO for technical production of Better FAFSA, Better Future Webinar Series which reached over 13,000 financial aid professionals.
Certificate of Excellence for contributions to FSA’s Training Conference and Federal Update Webinars.
Foundations of Leadership Program, Development through Mentoring, and Women for the Win Graduate from U.S. Department of Education.
Other Experience
National Park Services Trails and Rails Program Volunteer informing Amtrak customers of national park sites.
Maryland District Captain for Jews United for Justice leading conversations with state legislators and constituents.
Yoga teacher with a specialty in Vinyasa Flow, Pranayama, and Yoga philosophy.
Cultural Competency Trainer with experience leading discussions on race, gender, sexuality, and religion.
Timeline
Training Specialist
U.S. Department of Education, Federal Student Aid (FSA)
12.2022 - Current
Program Specialist
U.S. Department of Education, Federal Student Aid (FSA)
04.2020 - 12.2022
Price Book Analyst
Santmyer Energy
11.2017 - 04.2020
Business Developer/Counterterrorism Analyst
Intelligence Consulting Partners, LLC
01.2016 - 04.2020
Master of Letters - Peace And Conflict Studies
University of St. Andrews
Bachelor of Arts - Political Science
College of Wooster
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