Casey Wade
Silver Spring,MD
Summary
Training and technical specialist with extensive experience in virtual learning, instructional design, and content development. Expertise in 508 compliance, technical production, and group training. Adept at collaborating with internal and external stakeholders to create engaging learning experiences. Strong background in cultural competency and fostering inclusive learning environments. Experienced in training individuals and teams on various software platforms to enhance efficiency and performance.
Overview
9
9
years of professional experience
Work History
Training Specialist
U.S. Department of Education, Federal Student Aid (FSA)
12.2022 - Current
- Lead Technical Producer for the Training and Information Services Branch, ensuring seamless virtual learning experiences from large-scale webinars to one-on-one training
- Design and develop 508-compliant trainings and instructional videos for the FSA Training Site using Rise Articulate and Camtasia software
- Manage the Survey Update Team as lead, analyzing trends and insights from tens of thousands of survey responses
- Spearhead the Advanced Technological Team as lead to streamline workflow through innovative technology solutions
- Managed policy case assignments in Salesforce, serving as the lead policy user to ensure efficient distribution of cases to policy team members
- Produce live webinars reaching over 50,000 customers using MS Teams Live for Training and Information Services Branch and external stakeholders
- Provide technical production support for Virtual Fundamentals of Federal Student Aid Administration workshop for about 200 customers per fiscal year
- Manage FSA Training Site Helpdesk, providing assistance and guidance to financial aid professionals
- Train colleagues on various training platforms, instructional design tools, and software applications, including Microsoft Teams, Zoom, Salesforce, Rise Articulate, and LMS systems
- Advocate for diverse learning needs by ensuring accessibility and cultural competency in materials and during trainings
Program Specialist
U.S. Department of Education, Federal Student Aid (FSA)
04.2020 - 12.2022
- Designed and developed 508-compliant training materials and documents for virtual learning with a focus in adult learning
- Developed professional registrations and surveys utilizing CVENT software for over 100 state and regional conferences
- Provided technical assistance in national webinars and training conferences
- Participated in the Foundations of Leadership Program and Development Through Mentoring Program
- Integrated cultural competency principles into training sessions to support diverse audiences
- Conducted software training sessions for internal staff and external stakeholders to improve digital literacy and platform navigation
Price Book Analyst
Santmyer Energy
11.2017 - 04.2020
- Managed FireStream retail software and collaborated with retail vendors to ensure competitive pricing in chain of c-stores
- Trained new employees on retail software and maintained contract records with a variety of retail vendors
- Provided data analysis and reports to support business decision-making which led to over $150,000 in profits in two quarters
- Collaborated with vendors to select and implement optimal marketing strategies for store locations, enhancing brand visibility and sales
Business Developer/Counterterrorism Analyst
Intelligence Consulting Partners, LLC
01.2016 - 04.2020
- Provided research, business development, and administrative support for a security consulting firm
- Trained security forces in active threat mitigation strategies for a variety of institutions including houses of worships, schools, and private and public institutions
- Researched and identified new sales leads for business expansion
- Contributed expertise in counterterrorism analysis
- Attended industry events to expand knowledge on security and risk assessment best practices
Education
Master of Letters - Peace And Conflict Studies
University of St. Andrews
United Kingdom12-2016
Bachelor of Arts - Political Science
College of Wooster
Wooster, OH05-2015
Skills
- Instructional Design & Content Development
- 508 Compliance & Accessibility
- Webinars & Virtual Learning Management
- Data Analysis & Survey Development
- Camtasia & Rise Articulate Expertise
- Salesforce & CVENT Competency
- Cultural Competency & Inclusive Training
- Software Training & Digital Literacy Development
- Security & Risk Assessment Training
Accomplishments
- Special Acts and Service Award from FSA’s COO for technical production of Better FAFSA, Better Future Webinar Series which reached over 13,000 financial aid professionals.
- Certificate of Excellence for contributions to FSA’s Training Conference and Federal Update Webinars.
- Foundations of Leadership Program, Development through Mentoring, and Women for the Win Graduate from U.S. Department of Education.
Awards and Recognition
- Special Acts and Service Award from FSA’s COO for technical production of Better FAFSA, Better Future Webinar Series which reached over 13,000 financial aid professionals.
- Certificate of Excellence for contributions to FSA’s Training Conference and Federal Update Webinars.
- Foundations of Leadership Program, Development through Mentoring, and Women for the Win Graduate from U.S. Department of Education.
Other Experience
- National Park Services Trails and Rails Program Volunteer informing Amtrak customers of national park sites.
- Maryland District Captain for Jews United for Justice leading conversations with state legislators and constituents.
- Yoga teacher with a specialty in Vinyasa Flow, Pranayama, and Yoga philosophy.
- Cultural Competency Trainer with experience leading discussions on race, gender, sexuality, and religion.
Timeline
Training Specialist
U.S. Department of Education, Federal Student Aid (FSA)
12.2022 - Current
Program Specialist
U.S. Department of Education, Federal Student Aid (FSA)
04.2020 - 12.2022
Price Book Analyst
Santmyer Energy
11.2017 - 04.2020
Business Developer/Counterterrorism Analyst
Intelligence Consulting Partners, LLC
01.2016 - 04.2020
Master of Letters - Peace And Conflict Studies
University of St. Andrews
Bachelor of Arts - Political Science
College of Wooster
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