Casey Waldman
Peabody,MA
Summary
Versatile and empathetic professional with a proven track record in relationship building and problem-solving aptitude, notably at Waldman Plumbing & Heating and Reading Public Schools. Excelled in high-stress conflict resolution. Skilled in multitasking and adaptable to dynamic environments, consistently achieving positive outcomes in educational and care settings.
Overview
6
6
years of professional experience
Work History
Customer Service Representative/Dispatcher Coordinator
Waldman Plumbing & Heating
06.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided exceptional customer service by addressing inquiries promptly and resolving issues efficiently while maintaining a professional demeanor.
- Contributed to the development of company policies regarding dispatch operations, ensuring compliance with industry regulations and best practices.
Substitute Teacher, K-12
Reading Public Schools
11.2021 - 06.2023
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Managed classroom behavior effectively, implementing clear expectations and consistent consequences for all students.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Conferred with parents or guardians, other teachers, counselors and administrators to resolve students' behavioral and academic problems.
Family Nanny
The Ward Family
08.2020 - 06.2023
- Nurtured strong relationships with both parents and children based on trust, respect, empathy, and open communication lines.
- Managed challenging behaviors calmly and effectively using positive reinforcement techniques to encourage self regulation.
- Adapted quickly to evolving family dynamics or schedule changes to ensure a smooth transition period for the children involved.
- Built positive and nurturing environments to support children's social and emotional growth.
Assistant Group Leader
Little Treasures Schoolhouse
09.2018 - 08.2020
- Worked with children of varying age, interest, skill, and developmental levels.
- Supported the emotional well-being of students by providing a listening ear, guidance, and encouragement during challenging situations.
- Developed strong relationships with students, fostering trust and open communication within the after school care setting.
- Provided first aid and emergency response as required, prioritizing student health and safety at all times.
- Fostered a positive environment for students, effectively addressing any behavioral issues that arose during after school care.
Education
No Degree - Psychology
Salem State University
Salem, MA12-2025
Skills
- Relationship building and management
- Adaptable
- Reporting and documenting
- Individualized care
- Multitasking
- Professional boundaries
- Reliability
- Conflict Resolution
- Community Outreach
- Problem-solving aptitude
Timeline
Customer Service Representative/Dispatcher Coordinator
Waldman Plumbing & Heating
06.2023 - Current
Substitute Teacher, K-12
Reading Public Schools
11.2021 - 06.2023
Family Nanny
The Ward Family
08.2020 - 06.2023
Assistant Group Leader
Little Treasures Schoolhouse
09.2018 - 08.2020
No Degree - Psychology
Salem State University
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