Casey Wiley
Melissa,TX
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Independent Distributor
Wiley Distributing LLC
2020.07 - Current
- Managed inventory effectively to maintain optimal stock levels.
- Provided product for 25 accounts, ensured they were well stocked and ready for the customer.
- Followed promo calenders to ensure correct displays were built on time and efficiently.
- Provided exceptional customer service, addressing inquiries promptly and resolving issues efficiently.
- Operated delivery vehicles safely and efficiently.
- Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns.
- Stocked shelves and loaded orders to prepare deliveries.
Store Director
Micheals Craft Store
2015.10 - 2020.07
- Exceeded company targets consistently through proactive monitoring of KPIs and execution of corrective action plans when needed.
- Conducted regular performance evaluations for staff members, identifying areas for growth and development.
- Lead the Center of excellence store in Irving Texas along with on boarding for the home office.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Addressed customer concerns promptly and effectively, resulting in increased loyalty and repeat business.
- Oversaw staffing and training, safety compliance, inventory control and financial functions.
- Managed payroll administration for all employees in alignment with company policies and budgetary guidelines.
- Reported to district manager regarding store and staff issues, financial goals and sales.
- Led a team of employees in daily tasks, providing ongoing training and mentoring for their professional growth.
Store Manager
Big Lots
2013.01 - 2015.10
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
Grocery Department Manager
Albertsons Market
2010.06 - 2013.01
- Collaborated with other departments to develop cross-merchandising strategies that boosted overall store sales performance.
- Ensured compliance with food safety standards, maintaining high levels of quality control within the department.
- Maximized sales performance with effective inventory management and stock rotation practices.
- Collaborated with store management to optimize overall store performance and meet company goals.
- Reduced shrinkage rates by closely monitoring inventory levels and addressing discrepancies promptly.
- Utilized analytical tools such as planograms and endcap displays in order to maximize shelf space efficiency while optimizing visual appeal for customers.
Store Manager
Dollar Tree Stores
2007.03 - 2010.05
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Education
High School Diploma -
Mesquite High School
Mesquite, TX05.2006
Skills
- Staff Training and Development
- Route Planning
- Sales Leadership
- People Management
- Store operations
- Strategic Planning
- Staff Leadership
- Brand Awareness
- Vendor relationship development
Certification
- Google Connect and protect networks and network security Training - May 2024
- Google Foundations of Cybersecurity Training - May 2024
- Google Play it safe manage security risks Training - May 2024
Timeline
Independent Distributor
Wiley Distributing LLC
2020.07 - Current
Store Director
Micheals Craft Store
2015.10 - 2020.07
Store Manager
Big Lots
2013.01 - 2015.10
Grocery Department Manager
Albertsons Market
2010.06 - 2013.01
Store Manager
Dollar Tree Stores
2007.03 - 2010.05
High School Diploma -
Mesquite High School
- Google Connect and protect networks and network security Training - May 2024
- Google Foundations of Cybersecurity Training - May 2024
- Google Play it safe manage security risks Training - May 2024
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