Casey Woods
Clarksville
Summary
Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Supervisor
Sevita Health
Paris
08.2023 - Current
- Supervised daily operations to ensure high-quality care for individuals served.
- Trained new staff on protocols and best practices in patient support.
- Monitored compliance with health regulations and company policies.
- Provided guidance to team members on effective communication with clients.
- Complied with company policies, objectives and communication goals.
Attendant
Elara Caring
Mt Vernon
09.2018 - 02.2025
- Assisted clients with daily living activities and personal care needs.
- Maintained a clean and safe environment for clients and staff.
- Documented client progress and reported concerns to supervisors promptly.
- Implemented individualized care plans to meet specific client needs.
- Supported clients in medication management and reminders as needed.
- Cleaned work areas and equipment at the end of each shift.
Customer Service Representative
TCIM Services
Paris
03.2016 - 11.2018
- Resolved customer inquiries through phone and email communication.
- Collaborated with team members to improve service efficiency and quality.
- Documented customer interactions for record-keeping and follow-up actions.
- Handled escalated issues with professionalism and empathy towards customers.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Supported sales team members to drive growth and development.
Education
High School Diploma -
Clarksville High School
Clarksville, TX08-2007
Skills
- Patient support
- Quality assurance
- Effective communication
- Customer relationship management
- Regulatory compliance
- Conflict resolution
- Adaptability to change
- Attention to detail
Certification
- Certified Nurse Aide
Timeline
Supervisor
Sevita Health
08.2023 - Current
Attendant
Elara Caring
09.2018 - 02.2025
Customer Service Representative
TCIM Services
03.2016 - 11.2018
High School Diploma -
Clarksville High School
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