Summary
Overview
Work History
Education
Skills
History
Timeline
CustomerServiceRepresentative

Casey Wright

Russellville,KY

Summary

Dynamic customer service professional with proven expertise in problem resolution and customer relations, honed at Afni Call Center and other roles. Skilled in active listening and data entry, I excel in fast-paced environments, consistently enhancing customer satisfaction. My experience includes significant contributions to team success through critical thinking and effective communication.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Critter Cuts
05.2011 - 10.2013

Provided care to customers and their pets. Answering phone calls, scheduling appointments, taking payments. Also assisted the groomer as needed, bathed dogs and provided care for them.

American Greetings Card Stalker

American Greetings
02.2010 - 04.2011

Provided care to several businesses with stalking, straightening and organizing greeting cards.

Customer Service Representative

Afni Call Center
03.2008 - 10.2010

Provided customer service to cell phone customers with Verizon. Answering calls about billing issues, phone issues, upgrading etc..

Education

High School Diploma - General Studies

Lake Placid High School
Lake Placid, FL
05.2001

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Call center experience

History

I became a foster mother in 2013 which placed me as a stay at home mother. Was a stay at home mother from 2013 to present.

Timeline

Customer Service Representative

Critter Cuts
05.2011 - 10.2013

American Greetings Card Stalker

American Greetings
02.2010 - 04.2011

Customer Service Representative

Afni Call Center
03.2008 - 10.2010

High School Diploma - General Studies

Lake Placid High School

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Casey Wright