#readytowork Authorized to work in the US for any employer
Hi, I’m
Casey Yarbrough
Roanoke,AL
Summary
Overview
13
years of professional experience
Work History
Plaza Hair Fashions/ Commission Based
Hairstylist, Colorist and Nail Technician
10.2021 - Current
Job overview
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
- Educated customers on products to maximize benefits.
- Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
Walmart
Electronics/Photo/Toy Department Manager
10.2018 - Current
Job overview
- I am a supervisor over 11 associates
- I have to do price changes, inventory management, backroom stock management, and customer service.
Walmart
Electronics Department Manager
10.2019 - 04.2022
Job overview
- Implemented a training program for new hires, resulting in quicker onboarding and higher employee retention rates.
- Conducted thorough market research to stay informed about competitor strategies, emerging technologies, and new product offerings.
- Monitored sales data to identify patterns, trends, and opportunities for growth within the electronics category.
- Managed vendor relationships to negotiate favorable terms, pricing agreements, and timely product deliveries.
- Implemented loss prevention strategies to minimize potential theft or damage in the electronics department.
- Provided ongoing coaching and development opportunities for electronics staff members to support career growth and skill improvement.
- Optimized floor layout design by strategically placing popular items in prime locations while ensuring adequate space utilization.
- Ensured compliance with company policies and procedures while maintaining high standards of cleanliness and organization within the department.
- Enhanced customer satisfaction by addressing and resolving electronics-related issues promptly and efficiently.
- Established a positive work environment that promoted collaboration and engagement among electronics department employees.
- Developed strong rapport with customers by providing knowledgeable guidance on product selection based on their needs.
DURABLE MEDICAL EQUIPMENT
CSR - Customer Service Representative
09.2016 - 11.2017
Job overview
- I was a CSR for a year and a half at a medical equipment company
- I am currently a department manager at Walmart
- I have over 20 years of customer service experience.
Family Dollar
Assistant Manager
02.2012 - 11.2014
Job overview
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
Southern Union State Community College
Diploma from cosmetology
University Overview
Woodland High School Woodland, AL
High School Diploma
05.1998
University Overview
Skills
- Great customer relations skills
- Very kind and patient with conflict
- Have extensive experience working in high stress, time sensitive situations
Timeline
Hairstylist, Colorist and Nail Technician
Plaza Hair Fashions/ Commission Based
10.2021 - Current
Electronics Department Manager
Walmart
10.2019 - 04.2022
Electronics/Photo/Toy Department Manager
Walmart
10.2018 - Current
CSR - Customer Service Representative
DURABLE MEDICAL EQUIPMENT
09.2016 - 11.2017
Assistant Manager
Family Dollar
02.2012 - 11.2014
Southern Union State Community College
Diploma from cosmetology
Woodland High School
High School Diploma
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