Casey Young
Florence,SC
Summary
Dynamic service advisor and former Store Manager at Advance Auto Parts, recognized for enhancing customer satisfaction through effective complaint resolution and streamlined appointment scheduling. Proven ability in inventory management and strong organizational skills, contributing to improved operational efficiency and sales growth. Committed to delivering exceptional service and fostering positive client relationships.
Knowledgeable with solid foundation in customer service and administrative support. Proven ability to manage client interactions and coordinate service appointments efficiently. Demonstrated skills in problem-solving and effective communication.
Experienced with managing customer interactions and service scheduling to ensure smooth operations and customer satisfaction. Utilizes problem-solving skills to address client concerns promptly and effectively. Knowledge of industry-specific software and tools to streamline administrative tasks.
Overview
11
11
years of professional experience
Work History
Service Advisor/Assistant Manager
Woodard's Automotive
09.2022 - Current
- Assisted service advisors in managing customer inquiries and appointment scheduling.
- Coordinated communication between customers and technicians to ensure accurate service delivery.
- Maintained detailed records of customer interactions and service history for reference.
- Supported inventory management by tracking parts availability and restocking supplies as needed.
- Resolved customer complaints effectively, contributing to improved satisfaction ratings.
- Streamlined workflow processes to enhance efficiency in service department operations.
- Provided training and mentorship to new staff on customer service protocols and systems.
- Assisted in increasing service department efficiency by streamlining appointment scheduling processes.
- Handled warranty claims for customers, resulting in efficient resolution of vehicle issues.
- Enhanced customer satisfaction by promptly addressing service issues and providing solutions.
- Coordinated effectively with technicians to ensure timely completion of repairs and maintenance services.
- Tracked repair order progress, expediting completion times and improving shop throughput rates.
Store Manager
Advance Auto Parts
01.2019 - 09.2022
- Led team in achieving sales targets through effective staff training and performance management.
- Streamlined inventory management processes, enhancing product availability and reducing stock discrepancies.
- Implemented customer service initiatives resulting in improved satisfaction ratings and repeat business.
- Analyzed sales data to identify trends, informing strategic decisions for merchandising and promotions.
- Conducted regular audits of store compliance with company policies and safety standards to mitigate risks.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
Store Manager
Vaping Masters
01.2015 - 01.2019
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Supervised guests at front counter, answering questions regarding products.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
Education
High School Diploma -
WEST FLORENCE HIGH SCHOOL
Florence, SC05-2000
Skills
- Strong organization
- Appointment scheduling
- Follow-up skills
- Service awareness
- Strong work ethic
- Customer service
- Attention to detail
- Listening skills
- Multitasking and organization
Timeline
Service Advisor/Assistant Manager
Woodard's Automotive
09.2022 - Current
Store Manager
Advance Auto Parts
01.2019 - 09.2022
Store Manager
Vaping Masters
01.2015 - 01.2019
High School Diploma -
WEST FLORENCE HIGH SCHOOL