Casey Breslin
San Diego,California
Summary
Customer service management professional experienced with inbound and outbound customer service and collections. Team player with exceptional listening and critical thinking skills. Personable personality that helps avoid call escalations.
Overview
12
12
years of professional experience
Work History
Customer Service Manager
Mor Furniture For Less
04.2014 - 09.2023
- Managed high-volume workload within deadline-driven environment.
- Managed inbound and outbound calls 75-125+ customers daily for service and or delivery issues.
- Reviewed customer interactions and activity reports to identify and address concerns.
- Addressed and mitigated escalated situations to meet organizational objectives and drive customer satisfaction ratings.
- Organized effective shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Monitored daily activities of customer service team, providing guidance and encouragement to optimize productivity.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Dispatched for over 11 Regions (up to 47 trucks) and hundreds of stops for customers.
- Handled sensitive customer information with care
Sales Associate
GNC
03.2013 - 04.2014
- Handle bank deposit , counting registers , and closing logs for store
- Open and Closing Store ( Key Holder )
- Managing manager conference calls
- Stocking , Inventory, Receiving Shipping
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Mentored team members in mastering sales techniques to consistently exceed objectives.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Helped customers locate products and checked store system for merchandise at other sites.
- Managed returns, exchanges and refunds in accordance with store policy.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Surgical Technologist
U.S Naval Hospital
12.2011 - 07.2013
- Maintain proper sterile field during all surgical procedures.
- Supported Surgeons in General, Labor and Delivery, Orthopedics, OBGYN, Plastics, Pediatrics, and ENT Surgeries.
- Observe patients vital signs to asses physical conditions.
- Effectively supported surgeons in fast-paced environments, resulting in better patient care and less pain medication post-surgery.
- Collaborated with operating room staff to cultivate efficiency and prepare for scheduled and emergency procedures.
- Maintained reusable surgical instrumentation and equipment, including decontamination, cleaning, sterilizing, storing and distributing.
- Cleaned and sterilized operating rooms.
- Prepare , Care for , or dispose of tissue specimens for laboratory analysis.
- Maintained daily workflow, coordinating with operating room staff to prepare for scheduled and emergency cases.
- Decontaminated, cleaned, assembled, packaged, sterilized, stored, and distributed reusable surgical instrumentation and equipment.
Education
Certification of Course Completion - Surgical Technology
Concorde Career College
San Diego, CA06.2013
G.E.D -
Chula Vista Adult School
2010
Skills
- Personal and professional integrity
- Sound decision-making
- Mentoring and coaching staff
- MS Office Expertise
- Coordinate Events
- Maintaining quality assurance standards
- Administrative Support
- Contact Management Systems
- Office Supplies and Inventory
Timeline
Customer Service Manager
Mor Furniture For Less
04.2014 - 09.2023
Sales Associate
GNC
03.2013 - 04.2014
Surgical Technologist
U.S Naval Hospital
12.2011 - 07.2013
Certification of Course Completion - Surgical Technology
Concorde Career College
G.E.D -
Chula Vista Adult School
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