Casey Bartlett
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
19
19
years of professional experience
Work History
Counter Salesperson
NAPA Auto Parts - Genuine Parts
11.2022 - 03.2025
- Built strong rapport with customers, fostering loyalty and repeat business.
- Increased customer satisfaction by providing personalized service and product recommendations.
- Handled cash transactions accurately, maintaining accountability for register balances throughout shifts.
- Performed daily store opening and closing procedures, ensuring security and readiness for business operations.
- Supported store merchandising efforts by assisting with visual displays, replenishment, and pricing updates.
- Exceeded monthly sales goals consistently by leveraging strong product knowledge, persuasive selling skills, and attentive customer service.
- Resolved customer complaints efficiently, demonstrating professionalism and empathy at all times.
- Delivered exceptional customer experiences by actively listening to needs, offering tailored solutions, and following up on inquiries or concerns promptly.
- Maintained clean, organized and professional counter space with continuous upkeep.
Virtual Customer Service Representative
Self-employed
08.2007 - 11.2024
- Performed basic accounting, payroll and bookkeeping services to manage business operations
- Reviewed purchase documents and company receipts for reconciliation with statements
- Maintained full compliance when executing and tracking bank reconciliations, A/P, invoicing, billing and collections
- Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files
- Documented transaction details to track and manage financial data
- Certified and processed payroll, electronic deposits and pay adjustments while distributing checks
- Responded to inquiries from IRS, state and other tax authorities to minimize additional interest and penalty charges
- Prepared accurate financial reports each month by collecting, analyzing, and summarizing account information
- Provided assistance in preparing tax returns annually
- Processed accounts payable and receivable transactions
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in a timely manner.
- Developed strong relationships with clients through empathetic communication and genuine concern for their needs.
- Assisted customers in navigating online resources, guiding them toward self-service options when appropriate for quicker resolution times.
- Managed sensitive information discreetly while adhering strictly to data protection protocols.
- Streamlined the virtual support process for increased efficiency and improved response times.
- Improved customer loyalty with personalized assistance, leading to increased repeat business and positive reviews.
Merchandiser
O'Reilly Auto Parts
10.2021 - 11.2022
- Stocked and rotated shelves and built displays to deliver results for stores and suppliers
- Assisted in gathering and moving materials and equipment for assigned displays
- Scanned shelves and product cases for expired stock to discard outdated items
- Arranged items in favorable positions and areas of store to attract customers and optimize sales
- Communicated and coordinated planogram execution with store management
- Organized engaging front-facing displays to capture customer interest and drive revenue growth
- Printed labels and tags for for-sale merchandise
- Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across various locations
- Organized displays according to company standards and specifications
- Inspected shipments for quality control purposes prior to stocking shelves or racks with merchandise
- Maintained a clean and organized work environment at all times
- Analyzed inventory levels and made adjustments accordingly for maximum profitability
- Performed regular price checks on select items throughout the store location
- Maintained accurate records of all merchandise transactions including receipts, invoices, orders, discounts
Office/Area Field Manager
Bartlett MH Transport
10.2005 - 04.2012
- Interacted with customers which helped to builds positive relationships
- Logged key information regarding each trip, including mileage, fuel and hours on road
- Provided customer service by responding promptly to inquiries about delivery status or any other related issues
- Arranged and contracted for support of proven subcontractors and vendors needed to complete field construction work in support of company field crew
- Assigned crew members to specific job assignments, carefully matched job complexity with installation crew member's skills and experience and followed up to verify right fit
- Managed field crews and technicians working at customer job sites and verified strong job performance via metrics tracking and customer satisfaction interviews
- Directed multiple job sites and confirmed site readiness for flooring installation and proper and high-quality completion of full projects that fully met client expectations
- Resolved customer complaints promptly and professionally while adhering to company policies and procedures
- Developed and implemented short-term and long-term strategies for achieving growth objectives
- Investigated customer complaints and disputes; resolved issues amicably while maintaining customer satisfaction levels
- Researched and understood local and regional building codes and environmental, health and safety requirements and orchestrated full compliance of team's on-site work
- Monitored customer service levels, ensuring that all customers were satisfied with the product or services provided
- Analyzed customer feedback data to identify opportunities for improvement in service delivery
- Ensured compliance with applicable laws regarding safety regulations within the workplace
Education
High School Diploma -
Belaire High School
Baton Rouge, LA05.2000
Skills
- Critical Thinking
- Operation Monitoring
- Quick learner
- Goal-oriented mindset
- Upselling strategies
- Building rapport
- Time management
- Attention to detail
- Strong communication and interpersonal skills
- Problem-solving abilities
- Multitasking Abilities
- Adaptable and flexible
- Task prioritization
- Honest and dependable
Timeline
Counter Salesperson
NAPA Auto Parts - Genuine Parts
11.2022 - 03.2025
Merchandiser
O'Reilly Auto Parts
10.2021 - 11.2022
Virtual Customer Service Representative
Self-employed
08.2007 - 11.2024
Office/Area Field Manager
Bartlett MH Transport
10.2005 - 04.2012
High School Diploma -
Belaire High School
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