Casey Grossnickle
Buda,TX
Summary
Proven leader at Walmart, adept in staff training and development, and enhancing customer satisfaction through innovative service solutions. Excelled in optimizing work order management and shop safety protocols, achieving significant improvements in efficiency and team performance. Demonstrates exceptional ability to foster high-performance cultures and streamline operations for peak productivity.
Overview
12
12
years of professional experience
Work History
Auto Care Center Manager
Walmart
09.2022 - Current
- Ensured compliance with industry regulations and best practices through diligent record-keeping and reporting procedures.
- Improved workflow efficiency within the facility by reorganizing workspaces for easier access to tools, equipment, and parts inventory items.
- Handled escalated customer issues with tact and diplomacy, resolving disputes to the satisfaction of all parties involved while maintaining positive working relationships.
- Maintained a safe working environment through strict adherence to safety protocols, conducting regular inspections and risk assessments.
- Promoted a high-performance culture among staff members by setting clear expectations, regularly reviewing performance metrics, and offering constructive feedback.
- Managed a team of skilled technicians, providing training and support for continuous professional development.
- Evaluated employee performance on an ongoing basis, identifying opportunities for growth and development while addressing any areas of concern promptly.
Stocking Manager
Walmart
12.2021 - 09.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Overnight Manager
Walmart
10.2020 - 11.2021
- Collaborated with daytime management to ensure seamless transition between shifts, maintaining consistency in daily operations.
- Enhanced team productivity by effectively delegating tasks and setting priorities for the overnight crew.
- Fostered a positive work atmosphere by recognizing hard work among team members, promoting collaboration and camaraderie within the team.
- Implemented company loss prevention and security policies during after hours and encouraged employees to adhere to safety policies and procedures to reduce threats.
- Managed 20-25 employees in delivering smooth, productive night shift operations.
Auto Care Center Manager
Walmart
02.2016 - 10.2020
- Ensured compliance with industry regulations and best practices through diligent record-keeping and reporting procedures.
- Improved workflow efficiency within the facility by reorganizing workspaces for easier access to tools, equipment, and parts inventory items.
- Reduced inventory costs by optimizing parts ordering and supply chain management practices.
- Conducted regular facility audits to assess equipment condition, identifying necessary repairs or replacements to maintain a high level of service quality for customers.
- Streamlined auto care center operations by implementing efficient processes and procedures.
- Handled escalated customer issues with tact and diplomacy, resolving disputes to the satisfaction of all parties involved while maintaining positive working relationships.
- Promoted a high-performance culture among staff members by setting clear expectations, regularly reviewing performance metrics, and offering constructive feedback.
- Optimized technician scheduling patterns to maximize productivity during peak business hours while maintaining adequate staff coverage during slower periods.
- Managed a team of skilled technicians, providing training and support for continuous professional development.
Auto Care Center Technician
Walmart
01.2015 - 02.2016
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Maintained compliance with regulatory standards and safety requirements.
- Maintained quality assurance and customer satisfaction objectives.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Completed routine maintenance, i.e oil changes, tire change and repair etc., on customer vehicles daily.
- Advised customers on issues with vehicle and how to properly maintain.
Electronics Department Manager
Walmart
06.2014 - 12.2014
- Implemented loss prevention strategies to minimize potential theft or damage in the electronics department.
- Developed strong rapport with customers by providing knowledgeable guidance on product selection based on their needs.
- Provided ongoing coaching and development opportunities for electronics staff members to support career growth and skill improvement.
- Enhanced customer satisfaction by addressing and resolving electronics-related issues promptly and efficiently.
- Ensured compliance with company policies and procedures while maintaining high standards of cleanliness and organization within the department.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
Toy Department Manager
Walmart
06.2013 - 05.2014
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by providing exceptional service and support in the toy department.
- Increased sales through effective merchandising, inventory management, and product knowledge.
- Established team priorities, maintained schedules and monitored performance.
Sales Associate
Walmart
11.2012 - 06.2013
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Education
High School Diploma -
Norco High School
Norco, CA06.1996
Skills
- Battery Testing and Replacement
- Staff Training and Development
- Work Order Management
- Appointment Scheduling
- Employee Scheduling
- Environmental Compliance
- Shop safety protocols
- Tire and alignment knowledge
- Customer Satisfaction
- Parts Ordering
Hobbies
Reading Sci/fi and Fantasy novels
Comic book and Action Figure collecting
Video games (Xbox)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteImportant To Me
Work-life balanceCareer advancement401k matchPaid time offWork from home optionPaid sick leaveHealthcare benefitsTimeline
Auto Care Center Manager
Walmart
09.2022 - Current
Stocking Manager
Walmart
12.2021 - 09.2022
Overnight Manager
Walmart
10.2020 - 11.2021
Auto Care Center Manager
Walmart
02.2016 - 10.2020
Auto Care Center Technician
Walmart
01.2015 - 02.2016
Electronics Department Manager
Walmart
06.2014 - 12.2014
Toy Department Manager
Walmart
06.2013 - 05.2014
Sales Associate
Walmart
11.2012 - 06.2013
High School Diploma -
Norco High School
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