Summary
Overview
Work History
Education
Skills
Timeline
Generic

Casey J. Valencic

Erie,PA

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

21
21
years of professional experience

Work History

Customer Development Specialist

Gordon Food Service
02.2022 - Current
  • Provide business-consulting services to strengthen customer relationships and grow profitable sales
  • Part of the duties include representing Gordon Food Service products and services in assigned territory and accounts, as well as seeking growth opportunities from existing customers.
  • Onboarding new customers by collaborating with brokers to establish trust with Gordon Food Service
  • Managing customer business relationships including accounts receivable, credits, lost business, growth, deployment of resources, and average order size/profitability.

Production Supervisor

Cintas
12.2020 - 02.2022
  • As the Second Shift /Production Supervisor, required duties were to lead the second shift service support team who are responsible for loading and unloading all delivery trucks, scheduling service support team and entry of payroll, as well as scheduling the location’s custodian.
  • Maintain the location by keeping proper organization, including but not limited to: ordering product(s), managing equipment and supplies, enforcing proper safety protocols to ensure efficient and effective workflow
  • Among other responsibilities per position, I operated the location’s shuttle to make weekly runs to different locations outside the immediate area
  • Upon induction, I created a more efficient and oriented routine for the custodian, utilize the service support team to their fullest potential with an organized execution of loading/unloading 13 separate delivery/route trucks.
  • All outgoing product is prepared for the night delivery driver to take by the end of the shift and documented.
  • While overseeing daily workings of the service support team at the facility, I also conducted team meetings every other week to ensure confidence and encouragement to my team while being open for any questions or concerns about tasks at hand.

Route Service Sales Representative/Trainer

Cintas
12.2015 - 02.2020
  • Service major businesses, as well as smaller corporations and companies with business supplies and equipment tailored to their own personal needs.
  • Meet with customer contacts in implementing contract agreements, as well as providing them with the best possible service while maintaining a professional and respectful rapport.
  • Responsibilities include growing existing customer base with the ability to up-sell and cross-selling additional products and services.
  • Negotiating service agreement renewals, and controlling inventory all while working professionally, safely, and complying with Department of Transportation (“DOT”) regulations.
  • Maintained up-to-date knowledge of products and services to address customer inquiries.
  • Showtime Player of the Week” Q3 - Added 55 active Scraper mats that totaled $8,580 annually to the General Electric account located in Erie, Pennsylvania.
  • Certified Route Trainer - course completed 2019 in Lancaster, NY.

Route Sales Representative - Sales Associate

UTZ Quality Snacks
07.2012 - 11.2015
  • Operating as a Route Sales Representative by serving the community and the surrounding regions of Erie County with a variety of products of good quality snacks and top quality customer service.
  • Boosted revenues by upselling and cross-selling products to new and established customers.
  • Merchandise and stock different sites, and always maintaining that the customer is completely satisfied with my services.
  • Displayed products properly at customer sites and according to company specifications and policies.
  • Collaborated with customers to identify needs and provided catered solutions.
  • Other duties included loading delivery truck for the next work day of product that is needed or specifically ordered.

Frozen Foods Manager/Grocery Clerk

Peninsula Giant Eagle &Yorktown Giant Eagle
04.2003 - 07.2012
  • Serving as a Grocery and Frozen/Dairy Clerk for Giant Eagle, I worked in the departments by helping customers who needed assistance finding the products in the area, as well as suggesting the best products they were searching for or needed at the time
  • Throughout my time at Giant Eagle, I learned skills such as being able to rotate products properly, prepare products for pricing, as well as changing over prices each and every week according to promotions the company was offering at the time.
  • Took on the task of making orders for products within assigned departments.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Served as a Frozen Foods Manager at Yorktown Giant Eagle, located in West Erie, overseeing the Frozen food department. Actively ordered products from vendors, and took inventory of current product available.


Education

High School Diploma -

Strong Vincent High School
Erie, PA
2006

Skills

  • Organized/cleanliness
  • Works well under pressure
  • Responsible/dependable
  • Great verbal speaking skills & written
  • Scheduling
  • Ordering Product
  • Exceptional Customer Service
  • Inventory
  • Operate Mac OSX
  • Microsoft/Excel/PowerPoint
  • Handle large amounts of money
  • Energetic
  • Career oriented

Timeline

Customer Development Specialist

Gordon Food Service
02.2022 - Current

Production Supervisor

Cintas
12.2020 - 02.2022

Route Service Sales Representative/Trainer

Cintas
12.2015 - 02.2020

Route Sales Representative - Sales Associate

UTZ Quality Snacks
07.2012 - 11.2015

Frozen Foods Manager/Grocery Clerk

Peninsula Giant Eagle &Yorktown Giant Eagle
04.2003 - 07.2012

High School Diploma -

Strong Vincent High School

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Casey J. Valencic