Casey Johnston

•Oversee financial management, including budgeting,
forecasting, and expense tracking.
• Established strong vendor relationships to secure favorable terms
and enhance supply chain efficiency.
• Directed marketing initiatives that increased brand visibility and attracted new customers.
• Managed day-to-day business operations.

• Provided exceptional customer service, addressing issues
promptly to ensure customer satisfaction and repeat business.
• Increased customer satisfaction by providing high-quality services and timely communication.
• Consulted with customers to assess needs and propose optimal solutions.
• Overseeing inventory management, reducing waste, and
maintaining adequate stock levels to meet demand.
• Assessed income and expenses and adapted plans to improve profit levels.
• Developed and nurtured lasting customer relationships by projecting a professional corporate image and responding quickly to logistical and scheduling issues.
• Supervised installation and repair of gutter systems, ensuring adherence to safety standards.
• Conducted regular inspections of completed work to ensure quality and compliance with specifications.
• Diagnosed equipment malfunctions and implemented effective repair solutions to minimize downtime.
• Oversaw daily cash flow monitoring and forecasting to ensure adequate funding levels.
• Utilized Quickbooks to measure and monitor all aspects of the business operations including; customer information, estimates, sales orders, invoices, vendor information, accounts payable/receivable, GL management and transaction coding, banking and account reconciliation, and business reporting.

• Direct and coordinate the organization's financial and budget activities to fund operations, maximize investments, reduce costs and increase efficiency.

• Provide weekly status reports as well as set, manage and measure company / departmental goals.

• Identify areas for possible cost reduction, program improvement, or policy change by analyzing operations to evaluate the company's performance and its staff.
• Review departmental reports and make recommendations for approval or changes.
• Promote services, exchange ideas, or accomplish objectives by delivering speeches, writing articles, or presenting information at meetings or conventions.
• Solve organizational or departmental problems by implementing corrective action plans.
• Manage or coordinate the organization's financial or budget activities based on goals, such as maximizing investments, and increasing the efficiency of operations.
• Coordinate functions among departments and sites and establish departmental responsibilities.
• Lead project management initiatives for ERP implementations and process efficiencies including lean tactics.
• Manage and maintain the organization's IT infrastructure through ERP system updates, implementation, guidance and IT partner relationship management.
• Provide executive-level leadership and work alongside other executives to ensure a seamless process is achieved throughout all aspects of the organization.
• Determine staffing requirements, interview, hire and train new employees, as well as create work schedules based on volume and employee count.
• Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary.
• Prepare implementation strategies that incorporate cost-benefit and return on investment evaluations (ROI).
• Interact with organizations, shareholders and external
organizations.
• Negotiate and develop third-party contracts where appropriate for services as well as ensure Service Level Agreements (SLAs) were achieved.
• Manage and maintain IT equipment budget to ensure all
equipment was maintained within company requirements.
• Manage and direct on-site and remote employees via in-person as well as remote daily/weekly meetings and check-ins.

• Ensured that all practices correspond to industry standards and regulations. (ISO9001 / AS9100)
• Monitor performance of quality control systems to ensure
effectiveness and efficiency.
•Review quality documentation necessary for regulatory
submissions and inspections.
• Report violations of compliance or regulatory standards to duly authorized enforcement agencies as appropriate or required.
• Keep informed regarding pending industry changes, trends, and best practices and assess the potential impact of these changes on organizational processes.
• Train new employees and provide ongoing individual training to maintain staff accountability.
• Monitor the performance of quality control systems to ensure effectiveness and efficiency.
• Developed new procedures and processes to improve the
company's flow.
• Communicated job expectations; planned, monitored,
evaluated, and reviewed job contributions.
• Improved work process by studying and implementing the required procedures.
• Worked alongside sales to learn about the needs of customers and clients directly.

• Effectively managed budgets and reduced spending.
• Ensured high levels of customer satisfaction through excellent service provided by quality processes.

• Plan, develop, or implement warehouse safety and security programs and activities.
• Prepare or implement plans for facility modifications or
expansions, such as equipment purchases or structural
modifications.
• Prepare or direct preparation of correspondence, reports, and operations, maintenance, and safety manuals.
• Answer customers' and shippers' inquiries about storage and distribution.
• Examine items or materials to determine quantity, weight, and container type.
• Supervise the activities of workers engaged in receiving, storing, kitting, and shipping products or materials.
• Order testing, maintenance, repairs, or replacements for
warehouses, vehicles, or equipment.
• Communicate with establishment officials to resolve issues like damage, shortages, and nonconformance.
• Contact carriers to arrange shipping and delivery of items.

• Prepare and maintain records and reports of inventories, price lists, shortages, shipments, expenditures, and goods used or issued.
• Prepare products, supplies, equipment, or other items for use by adjusting, repairing or assembling them as necessary.
• Recommend disposal of excess, defective, or obsolete stock.

• Manage staff, prepare work schedules and assign specific duties.
• Identify quality problems or areas for improvement and
recommend solutions.
• Instruct staff in quality control and analytical procedures as well as communicate quality control information to all relevant organizational departments, outside vendors, or customers.
• Generate and maintain quality control operating budgets.

• Coordinate the selection and implementation of quality control equipment such as inspection gauges.
• Trained new employees and provided ongoing individual training to maintain staff accountability.
• Verify that raw materials, purchased parts or components, in-process samples, and finished products meet established testing and inspection standards.

•Assist in managing the top-producing account company-wide.
• Collect all required materials for the bids, and manage the bidding and contract approval processes.
• Find and contact potential clients in order to offer services.
• Provide customers with cost estimates for goods or services.
• Leveraged natural leadership talents and relationship-building skills to de-escalate customers with complex concerns.
• Confer with production, sales, shipping, warehouse, or common carrier personnel in order to expedite or trace shipments.
• Inform customers by email or telephone of order information, such as unit prices, shipping dates, and any anticipated delays.