Hi, I’m
Casey King
Dallas,TX
It’s not what happens to you, but how you reach to it that matters.
Epictetus
Summary
Professional Assistant Front Desk Supervisor willing to go the extra mile to provide outstanding customer service with 5 plus years of experience in the hospitality industry. Offers exemplary communication skills with a positive customer-first attitude and well-versed in handling multiple tasks at once.
Overview
11
years of professional experience
6
years of post-secondary education
1
Certification
Work History
Smiles Hollywood Orthodontics, McKinney, Texas
Assistant Front Desk Manager
2020.07 - Current (4 years & 2 months)
Job overview
- Treat all our patients and and patient families in a positive and welcoming way
- Answer inbound and outbound phone calls, emails and text messages
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Kept accounts in balance and ran daily reports to verify totals.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Prepared weekly employee work schedules to meet operational needs.
- Ran and reviewed monthly collection reports; A/R report for patients, A/R report for insurance
- Oversee the transfer of records and sending current patient records for consultation with oral surgeons, other specialists or offices.
- Manage practice’s social media accounts (e.g. Facebook, Instagram, and Google) and engage with ‘followers’ in a timely manner.
The Porch Restaurant, Dallas, TX
Server
2017.02 - Current (7 years & 7 months)
Job overview
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
The YMCA, Coppell, TX
Childwatch Attendant
2012.03 - 2016.12 (4 years & 9 months)
Job overview
- Implemented daily routines and activities to stimulate and engage children.
- Handled daily administrative tasks efficiently to minimize time away from children.
- Created safe and engaging learning environment for groups of diverse children with various learning styles.
- Worked closely with fellow staff members in developing and implementing educational and recreational activities.
- Monitored children's activities to verify safety and wellbeing.
- Responded to inquiries from parents and guardians.
- Encouraged children's emotional, social and physical development with lessons and activites.
Education
Coppell High School , Coppell, TX
High School Diploma
2011.08 - 2014.06 (2 years & 10 months)
The University of Texas At Arlington , Arlington, TX
Bachelor of Science from Nursing
2020.01 - Current (4 years & 8 months)
Skills
Guest relations
Certification
First Aid/CPR Certified
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
First Aid/CPR Certified
2022-09
Assistant Front Desk Manager
Smiles Hollywood Orthodontics
2020.07 - Current (4 years & 2 months)
The University of Texas At Arlington
Bachelor of Science from Nursing
2020.01 - Current (4 years & 8 months)
Server
The Porch Restaurant
2017.02 - Current (7 years & 7 months)
Childwatch Attendant
The YMCA
2012.03 - 2016.12 (4 years & 9 months)
Coppell High School
High School Diploma
2011.08 - 2014.06 (2 years & 10 months)
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